Out of Hours Service

What happens if I am affected by noise outside of normal office hours? For unreasonable levels of noise outside normal office hours, an ‘out of hours’ noise service is available to deal with the more serious noise issues.

 

or telephone 01992 564 000

Your call will be put though to an operator, who will forward your complaint to the duty noise officer. Only certain complaints will be forwarded after midnight (or before 1pm). Emergency complaints include:

• Premises on an emergency call register
• Requests from the police
• Prolonged sounding of a car / house alarm where more than 3 complaints have been received
• Ongoing noisy parties, where more than 3 complaints have been received

Subject to the above, the duty officer will aim to contact you within 15 minutes to explain what can be done about the problem and to offer advice. If a visit is made to assess for nuisance, the officer will aim to reach you within one hour. It is likely that the officer will have to enter your home to gather enough evidence to make a nuisance assessment. In some cases, the nature of the nuisance may mean that external assistance is required (e.g. to silence a house alarm) if this assistance is not available we may have to deal with the complaint the next day.

Help us to help you!

If you do need to make a complaint, it may help us to deal with your complaint faster if you can give us the following information:

• A description of the noise
• The address where the noise is coming from
• How long the noise has being going on for
• How the noise affects you
• If you have complained before and how long ago

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