Complaints and compliments

With a large service such as Housing, complaints are inevitable and people also want to compliment us.  The council has an easy to use Complaints and Compliments Scheme that clients can use if they wish to complain or make a compliment.  There is a separate scheme for appeals on housing decisions and homelessness reviews.

Leaflet available:   “Housing appeals, homelessness reviews and complaints” 

            Phone:             01992 564281

            Email:              housinginfo@eppingforestdc.gov.uk 

             (housing appeals and homelessness reviews)