Paying your rent

Our online payment service will allow you to pay the following council bills by debit card:-

Council Property Rents and Garage Rents
Leasehold charges
Council Tax
Business Rates
Sundry Debtor invoices
Mortgage

The system is available 24 hours a day. Just follow the on-screen instructions to pay your rent. You can print the information on the screen when you have finished, or you can request an email confirmation to prove you have paid. Click here to pay your rent online.

Swipe cards
Using your allpay Rent Payment Card you can also pay your council property or garage rent at one of our cash desks. Or you can pay by cash, cheque or debit card at any Post Office™ in the UK (if you are paying by cheque please make your cheque out to ‘Post Office Ltd’). You can pay cash at any PayPoint outlet or Woolworth store in the UK. Woolworths also accept debit card payments. Please remember to bring your Rent Payment Card or Garage Payment Card along with the payment. If your card is lost or damaged please phone 01992 564429 for a replacement.

Click here for a list of card payment outlets

The Council's cash desks are located at:
The Civic Offices, High Street, Epping
The Town Hall, Highbridge Street, Waltham Abbey
The Area Housing Office, 63 The Broadway, Loughton.

Text message
Another way to pay is by sms text message. First you need to register your details online at https://www.allpayments.net/textpay. To do this you will need your Rent Payment Card, email address, mobile phone number and debit card. Once you have registered you can text the amount you wish to pay on 81025 and it will be deducted from your account. You will be sent a text to confirm your payment has been processed.

Direct Debit
Direct Debit is the simplest way to pay your council property or garage rent. It saves time, and many people find it is more convenient. We offer a choice of payment dates to help you organise your finances. You can pay on the 18th, 25th or 28th of each month. Click on one of the following links to download a Direct Debit Mandate: 'Direct Debit Mandate Properties' 'Direct Debit Mandate Garages' Phone 01992 564402 or 01992 564429 if you want to talk to us about a Direct Debit arrangement or change your payment date.

Rent Arrears
Our policy is to be "firm but fair" if council tenants have rent arrears. Tenants should contact their Area Housing Office as soon as possible if they have problems paying their rent. Click here for more information on rent arrears.

Contact your Area Housing Office North, South or the Limes Farm Estate Housing Office

Click on the following link for our leaflet "Rents, benefits and housing management"

Paying your rent

Contents

Contacting Us