Housing Charter

In the provision of housing services*, the Council will:

• Treat you courteously, politely and with respect, in person and on the telephone (and will expect the same in return)
• Investigate complaints thoroughly and respond wherever possible within 10 working days or send you an acknowledgement and then respond to you fully as soon as possible
• Explain and give advice promptly on any housing matters you do not understand
• Consult you on matters that significantly affect you
• Seek to provide high standards of service to you
• Take into account your needs and the needs of others when considering individual housing cases,and the effect decisions will have
• Keep you informed of housing issues
• Manage the use of your rent payments prudently
• Comply with the Code of Practice in Rented Housing relating to equal opportunities in the provision of housing services

*Housing services are provided, in the main, to council tenants, council leaseholders, housing applicants and homeless applicants