Complaints

At Epping Forest District Council, we want to provide you with the best possible service. So it is very important for us to know how we are doing.

Because we provide hundreds of services to thousands of people, things can sometimes go wrong. If there is a problem, we need you to tell us so we can investigate and put things right. We want to learn from any mistakes so we can provide an even better service in the future.

The below booklet explains the best way to let us know about a problem.

Please read:

Compliments and Complaints Booklet (pdf 380 KB)

and complete both forms:

Compliments and Complaints Form (pdf 67 KB)
Equal Opportunities Monitoring Form (pdf 34 KB)

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Contacting Us

Epping Forest District Council
Civic Offices
High Street
Epping
Essex CM16 4BZ
Main switchboard
(01992) 564000

Main email address
ContactUs@eppingforestdc.gov.uk