Compliments and complaints

We aim to provide you with the best possible service. It is very important for us to know how we are doing.

You can praise someone for a job well done and the best way to let us know about a problem.

Compliments

We would like you to tell us when you are pleased at what we have done. Compliments highlight good practices which we could introduce to other service areas. Our staff also like to be told that they are doing their job well.

Complaints

We provide hundreds of services to thousands of people and things sometimes go wrong. If there is a problem, please tell us so we can investigate and put things right. We want to learn from any mistakes so we can provide an even better service in the future.

The Next Step

Read the guidance notes below, then either complete the online form or the downloadable form below and post it to us at
Compliments & Complaints Officer, Epping Forest District Council, Civic Offices, High Street,,  Epping, Essex CM16 4BZ