Fighting fraud

We have taken our fight against housing fraud to the next level by installing an identification (ID) scanner in our Housing Options reception area.
IDSCAN will provide live document verification, helping to detect fake documents used by fraudsters to obtain council housing and other services.
It works by capturing information from thousands of global identity documents and provides the Council with automated results within seconds, letting us verify applicants more quickly. If a document doesn’t pass the test, further checks will be carried out and information will be shared with the Police.

So, when you apply for council housing, your passport (or other form of ID) will be scanned to verify your identity and help us to provide you with the services you are entitled to.

If you have any questions regarding IDSCAN,  please contact the Council's Data Protection Officer at: Epping Forest District Council, Civic Offices, High Street, Epping, Essex CM16 4BZ, or by email to

Contact usContact us

Name:Older Peoples Services (Housing)
Telephone: 01992 564368

Or you can write to us at:
Older People’s Services, Epping Forest District Council, 2 Parsonage Court, Rectory Lane,  Loughton, Essex IG10 2BB


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