(Casual hours only)
Salary £11.43 per hour
This is a very busy contact centre that deals with all enquiries coming into the Council, with these predominantly being via telephone and email.
The successful candidate should be able to demonstrate excellent customer care skills and be able to enter data onto a computerised recording system at the same time. They must also be able to remain calm and polite under extreme pressure, whilst dealing with difficult and sometimes aggressive callers. The posts will also be expected to cover our Main reception desk, where dealing with customers will be predominantly face to face.
This section works under tight deadlines with processes and procedures changing frequently, so you will need to be adaptable and flexible, and must be able to prioritise your work. The officer will be responsible for taking phone payments, and therefore must be able to demonstrate that they can work to a high level of accuracy whilst under pressure, and demonstrate a full understanding of Data Protection. The section deals with vulnerable people and you will need to be prepared to undertake Safeguarding training as required and demonstrate a working knowledge of the meaning of Equality and Diversity. You must have had previous experience of working within an office environment, have excellent communication and interpersonal skills, a good basic level of education, and have sound experience of working with computer systems, especially data entry.
Post Ref: 2000AXX
Closing Date: Thursday 23rd August 2018
Job Description and Person Specification
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