High Satisfaction and Low Rents for Council Tenants

Published on 18 December 2009

An independent regulator says tenants of Epping Forest District Council have the lowest average rent and highest satisfaction levels in the district compared to the tenants of the six main housing associations that operate within the District. District Council tenants currently pay, on average, £74.86 per week and have an overall satisfaction rating of 84 per cent. The best performing housing association in the District charges, on average, £81.50 and has a tenant satisfaction level of 79.7 per cent. The figures can be found on the recently launched website of the Tenant Services Authority (TSA).

The TSA is the new regulator for housing associations and, from April 2010, local authority landlords. Its website enables tenants and landlords to compare rent levels and tenant satisfaction within any local authority area, simply by inserting their postcode.

Councillor David Stallan, Housing Portfolio Holder for Epping Forest District Council welcomed the latest findings. He said: “We aim to do the best we can for our tenants. Although we work closely with housing associations in the District, which with our help have grown significantly, the Council is still the major provider of affordable housing in Epping Forest. We work very hard to provide the best quality housing service at the lowest possible rent. I would like to thank all those staff in Housing and associated areas of the Council for the great job they do.”

In 2007, the Council’s Housing Directorate received the Cabinet Office’s Charter Mark for Customer Service Excellence in the Public Sector for a second time - for a further three years. In 2008, the Housing Directorate was also awarded the international ISO 9001 Quality Assurance Standard for the quality of its housing service for the third time.

To view comparison information between Epping Forest District Council and the six largest housing associations operating locally go to:

• Tenant Services Authority website

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