Access a range of services over Christmas

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Our building may be closed from 5pm on Friday 22 December 2017 until 9am Tuesday 2 January 2018, but we are still providing a wide range of services by phone and online throughout the Christmas break.

Self serve online

Contact us

Non emergency

You can report missed bin collections, noise complaints, fly tipping, fraud, abandoned vehicles online

Emergency

If you need to report an emergency, please contact us on the below details.

  • Call 01992 564199 for housing related emergencies (loss of power, blockages, uncontainable leaks, if you are locked out of your home)
  • Call 01992 564000 for all other emergency enquiries

Your call will connect to the Mears support desk which will be manned 24/7 until the offices reopen on Tuesday 2 January 2018.

Social media

We will be able to assist you through the council’s social media accounts on Twitter and Facebook from 9am until 9pm every day throughout the Christmas period.

Pay for it

You are able to pay your council tax, rent, business rates and leasehold charges via the online payment portal and by phone 24/7.

  • Pay online
  • Pay by phone 01992 564600
  • The Debden Broadway cash office will close at 4:30pm on Friday 22 December 2017 and reopen 9am on Tuesday 2 January 2018
  • The payment kiosks in the civic offices, Epping will close at 4:40pm on Friday 22 December 2017 and reopen at 9am on Tuesday 2 January 2018
  • The payment kiosk in Waltham Abbey library is subject to Waltham Abbey library opening hours

Benefit payments revised dates

2 scheduled Benefit payments will be made earlier than usual over the Christmas period.

  • Payments due on 25 December 2017 will be made on Friday 22 December 2017
  • Payments due on 1 January 2018 will be made on Wednesday 27 December 2017

Please remember that the period until the next payment will be slightly longer because it will revert to the original schedule.

Apply for it

Apply for planning permission, building regulations, council housing, licensing, jobs applications and more online. Applications made throughout this time will be processed when the offices reopen on Tuesday 2 January 2018.

Waste and recycling

Revised collections

  • Collections due Tuesday 26 December 2017 will be collected on Wednesday 27 December 2017
  • Collections due Wednesday 27 December 2017 will be collected on Thursday 28 December 2017
  • Collections due Thursday 28 December 2017 will be collected on Friday 29 December 2017
  • Collections due Friday 29 December 2017 will be collected on Saturday 30 December 2017

Your usual collection dates will resume on Tuesday 2 January 2018.

Recycling REAL Christmas trees

Leave your real Christmas trees with your food and garden waste throughout January 2018.

Remove the pot, all decorations and if over 6ft, cut in half to ensure safe collection. We are unable to recycle your fake Christmas trees, so please leave us real trees only!

Special collections

Our special collections service will close at 5pm on Friday 22 December 2017 and will resume at 9am on 2 January 2018.

Lost or found dogs

If you have lost or found a dog within the area, please contact us on the below number. Calls are monitored and handled by the Waltham Forest dog team.

  • Call 07815 512833

Car parks

Free weekend parking in December! All of our car parks are free on weekends throughout December and bank holidays.

Epping Forest District Museum

Epping Forest District Museum is closed from 4pm on Friday 22 December 2017 and reopens 10am on Tuesday 2 January 2018.

Need help with your housing repairs?

Written on . Posted in Building control, Community, Energy efficiency, Grants, Housing, Housing repairs, Media, Our activities, Out and about, Private housing, Residents, Uncategorized, Working with the council, Your area, Your community, Your council, Your home, Your money

Need a housing repair, energy efficiency works or disabled adaptations? Got an empty home? Financial assistance for home-owners and private tenants is available.

Landscape

Am I eligible?

Under the Housing Assistance Policy there are several types of financial assistance available to home owner and private sector tenants.

What type of assistance is available?

  • Mandatory Disabled Facilities Grants are available to provide adaptations for disabled home owners and private tenants. Subject to qualifying criteria the mandatory grant will be for the full cost of the work up to a maximum of £30,000.

The Council also gives 3 main types of discretionary assistance; Decent Homes Repayable Assistance, Empty Homes Repayable Assistance and Small Works Repayable Assistance.

  • Decent Homes Repayable Assistance is financial assistance available to owner occupiers and long leaseholders to bring private homes up to the ‘Decent Homes Standard’. Subject to qualifying criteria the Assistance will be for the full cost of the work up to a maximum of £10,000.
  • Small Works Repayable Assistance is financial assistance available to owner occupiers and long leaseholders to remove hazards or repair defects that are likely to damage the fabric of a property. Subject to qualifying criteria the Assistance will be for the full cost of the work up to a maximum of £3,000.
  • Empty Homes Repayable Assistance is financial assistance available to persons intending to bring empty properties back into use and live in them as their home. Assistance is to a maximum of £10,000.

More financial options now available

Leader of the Council Councillor Chris Whitbread said: “Needing adaptations or repairs to your home can really put a strain on your finances, we want to give people a fair opportunity to carry out the works they need.”

“Under our new Housing Assistance Policy there are now more financial options available to home owners and private sector tenants.

So don’t put it off, get in touch today to see if you are eligible.”

More information

For more details on eligibility criteria and how to apply please contact

First new council homes for Waltham Abbey

Written on . Posted in Chairman, Community, Councillors, Doing business with the council, Housing, Housing repairs, Leader, Local business, Media, Older people, Our countryside, Our performance, Out and about, Residents, Supporting business, Waltham Abbey, Working with the council, Young people, Your area, Your community, Your council, Your environment, Your home, Your money

Epping Forest District Council welcomed the first tenants into John Scott Court, Waltham Abbey this week.

50 guests gathered for the official opening ceremony, an event which marked the completion of Phase One of the Council’s House-building Programme to provide 23 new affordable rented homes in Waltham Abbey.

John Scott Court

Click on an image below to start slideshow

John Scott

The development is named after former District Health and Housing Officer and Joint Chief Executive John Scott as a tribute to decades of service to the Council and the local community.

Guests, including John Scott, MP Eleanor Laing and local councillors joined council officers, contractors and tenants to open the nine newly built homes at John Scott Court, all of which are being let to local residents in need of housing.

Energy efficient homes

The brand new energy-efficient homes, which are built to Lifetime Homes Standards, are built on a formerly under-used garage site.

Resident delighted with her new home

One new tenant, who was delighted to move into her new home said: “I moved in last week and am so happy in my new home. I am very impressed with the size of the rooms, my son has lots of space for his toys. I’ve shown lots of friends and neighbours around my flat and they all want to live here!”

Programme of over 300 homes

The new homes at John Scott Court are the latest completions in the district-wide programme of over 300 new affordable homes to be built during the next 10 years. They will shortly be followed by the completion of Phase 2 of the Programme in Burton Road, Loughton, which is on schedule to complete by March 2018.

Proud to work with residents

Councillor Syd Stavrou, Portfolio Holder for Housing attended the official opening and said: “We are committed to making the best use of our housing stock and are continuing to build new homes for people in housing need within our community. We are proud to be working with residents and partners, building more well-designed homes for affordable rent in our district”.

After the ceremony there was an opportunity to visit another new development of six houses and flats at Hockley court, Waltham Abbey.

Further information

Cabinet 7 September 2017

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A new Police helicopter base, anti- social behaviour in Waltham abbey and the Oakwood hill depot were among items discussed at Epping Forest District Council’s Cabinet meeting Thursday 7 September 2017.

North Weald set to become new Police helicopter base

North Weald Airfield is set to become a new base for the National Police Air Service. Three helicopters and a fixed-wing aircraft will be based at the council-owned airfield.

Police Helicopter

Police Helicopter

Asset Management Portfolio Holder Anne Grigg put forward recommendations for a 25 year lease with the helicopter service. The proposals would include a new hanger and buildings to support a range of police helicopter activities.

The Police will be joining a range of other aviation tenants including the Essex and Herts Air Ambulance which has operated very successfully from North Weald for several years. Receiving reassurances about flight lines and noise levels from members of the National Police Air Service at the meeting, councillors welcomed the report and the aspiration for continued development of aviation at North Weald.

Hillhouse Statement

Councillor Sam Kane was welcomed to his first Cabinet meeting as Safer, Greener and Transport Portfolio Holder by Council Leader Chris Whitbread. Councillor Kane has stepped into the role previous held by Councillor Gary Waller who recently passed away.

Councillor Kane’s first act was to deliver a strong statement regarding anti-social behaviour in Waltham Abbey.

Councillor Sam Kane’s Statement:

“Fellow Councillors will know that Epping Forest District Council is working in partnership with local residents and other organisations to improve the quality of life for everyone in and around Hillhouse on the Ninefields housing estate in Waltham Abbey.

Work has started in just the last few weeks on a brand new leisure centre. Health, housing and social facilities are coming together in a major multi-million pound investment.

The vast majority of residents in this area are the most decent and law-abiding citizens you could ever wish to meet. We also know there is an element of anti-social behaviour, a group of people who seem intent on making the lives of everyone else miserable. We are working with all our partners including Essex Police to tackle this behaviour but events in the last day or so have taken a new and very ugly twist.

Fishing line has been tied at knee height between posts and fences with the deliberate intention of tripping and hurting people. This mindless and stupid act has resulted in injury to a small child. Pictures of the serious cuts to his face have been circulated on social media.

I know this will come as a shock to you and I know every councillor would wish to send our sympathy to this innocent young child and his family.

Local residents and all right-minded people will be incensed by this latest incident. Through this meeting I want to let our residents know that we stand with them. The anti-social behaviour of the last few weeks must now stop.

A temporary dispersal order has been put in place from tonight. You will appreciate that many other things are going on behind the scenes that I cannot discuss in public.

Council staff have been working incredibly hard. Plans of action drawn up with Essex Police even before this latest event are being put into effect now. We believe we know who the perpetrators are. It saddens me to say that they are very young. We have been working with our local schools and have passed the identities of the perpetrators to Essex Police.

Enough is enough. Anti-social behaviour is a blight on our communities which must end. As the action plan goes into effect, I expect to see the situation improve significantly. I also know that you can never eliminate all crime, but with the support of my council colleagues I want to send out a clear message. We stand with all the decent and law-abiding residents of Waltham Abbey.

We will not let the few ruin the lives of the many.”

Oakwood Hill

New council office and depot facilities accommodating Grounds Maintenance, Fleet Maintenance and the MoT centre opened recently at Oakwood Hill in Loughton. Latest proposals for the transfer of the Council’s Housing Repairs service to Oakwood Hill were scrutinised at Cabinet.

Proposals for additional staff car parking received particular attention. A petition opposing the use of green space opposite the new facility was delivered by Councillor Chris Roberts.

Councillors agreed the recommendations in the Cabinet report with the proviso that alternatives to the proposals of additional parking would also be investigated. Full public consultation would also take place as part of any planning application process if the proposals for parking set out in the report went forward.

Customer Services

Council Leader Chris Whitbread updated fellow councillors on a range of projects geared towards improving customer service including a new public customer service reception, plans for which are due to come before Cabinet by the end of the year.

Social media story wrong

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A social media story about tenants trashing a council house in Waltham Abbey that went viral with 700,000 views in two days was wrong. Epping Forest District Council is publicising details of what actually happened to set people’s minds at rest.

Vacant property

The property is actually vacant, the former tenant having recently passed away. The Council got the keys back at the beginning of the month and contractors were clearing it out ready for refurbishment as part of routine maintenance and upgrade before re-letting.

Mistaken assumption

Councillor Syd Stavrou, Housing Portfolio Holder for Epping Forest District Council said: “Councillors became aware of a social media storm over the weekend. A very strongly worded video showing old appliances, bath, sink and other rubbish piled in the back garden was being shared very widely. It was based on the completely mistaken assumption that new tenants had moved into the house and were ripping it apart. Blame was being attached to ‘foreign’ tenants with comments about people from other countries being put before local people.”

Working hard

“In fact, the contractor clearing the house did not speak good English, leading to some confusion. However, they were actually working extremely hard to ensure the house was ready for the old fixtures and fittings to be cleared away on Monday, ready for work on the refurbishment to start with the minimum of delay.”

Must live in district for 5 years

“The Council’s housing policy says council housing applicants must have been resident in the district for a minimum of 5 years. Once the house has been refurbished, it will be let to a family in need of a new home on our housing waiting list.”

The power of social media

Councillor Stavrou, continued: “I am sorry for all the anxiety and inconvenience this has caused. These kinds of works are routine and usually cause no trouble. However, this instance shows how powerful social media can be and how careful people need to be before leaping to conclusions. We can all take lessons from it.”

Concerned? Contact the council

”I have asked our contractor to apologise to the neighbours. I will ask our contractors in future to post an explanatory card through the letter boxes of neighbouring residents before carrying out this type of work, and hopefully, next time residents have concerns, they will ring us first, before such misleading messages go viral.”

Timeline of events

1 June – The Council received the empty property keys.
2 June – The Council’s contractor inspected the property.
5 June – Asbestos report (always required before refurbishment work) requested.
9 June – AM Asbestos report received.
9 June – PM Contractors go in.

  • This property had lots of the former tenant’s (deceased) household items to be removed before refurbishment work could start.
  • Items including the bath, basin and WC are being removed and renewed.
  • Items placed in garden for collection via back gate.

12 June – Garden scheduled to be cleared today (Monday 12 June).

  • The garden will be returned to its existing condition on completion of the refurbishment.
  • Photographs are taken before work starts to make sure the house and garden are returned a good standard at the end of the refurbishment.

23 June – Planned completion date.
26 June – Inspection and return of keys for re-letting.

Cabinet 2 February 2017

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The budget, Careline, Epping Forest District Council’s 24 hour emergency monitoring service for older people and investment in the Council’s housing stock were among items discussed at Cabinet 2 February 2017.

Council Tax freeze recommended

Cabinet recommended another nil-percent increase on Epping Forest District Council’s share of the Council Tax when the budget goes to Full Council on 21 February.

Leader of Council Councillor Chris Whitbread complimented Finance Portfolio Holder Councillor Gagan Mohindra and his staff on the freeze for the seventh successive year.

Councillor Whitbread also updated Cabinet on the progress of the Council’s transformation programme which continues to look at more efficient ways of working and using the Civic Offices to its full potential.

Careline monitoring

Councillors have taken steps to protect the future provision of Carline, the Council’s 24 hour emergency monitoring service for elderly and vulnerable people living within the district.

Cabinet received a report presented by Communities Select Committee Chairman Councillor Yolanda Knight setting out proposals for the long term enhancement and protection of the service in partnership with an external provider, instead of providing the monitoring service by the Council itself.

Councillor Knight reassured councillors that the Careline service itself will still be provided by the Council, it was only the monitoring service that would be provided by a new provider, on behalf of the Council.

She said that the Council’s own Monitoring Control Centre has provided an excellent and reliable service since June 1984 and has always meet every requirement set by the TSA (Telecare Service Association). However, as the ageing population of the district continues to grow, demands upon Careline have increased leading to difficulty maintaining staff cover to the levels expected by the Council and now required by the TSA.

In line with the British Standard, moving the Careline monitoring services to another provider will increase the number of operators monitoring the network. It will also:

  • Ensure no gaps in service
  • Enhance capacity
  • Allow other Careline services to be offered
  • Enable more alarms to be fitted across the district
  • Bring safety, security and peace of mind to more residents across the district
  • Reduce the overall cost of the Careline Service

Housing Portfolio Holder Councillor Syd Stavrou, and Councillors Anne Grigg and Will Breare-Hall all spoke in support of the proposal, emphasising the importance of arranging a smooth transfer. They also complimented the service on the high standard that has been provided over the years, while looking forward to the continued expansion of its vital work under new arrangements.

£3.6m investment in repairs to empty Council Homes

Cabinet approved the letting of two major housing maintenance contracts worth £3.6 million over three years.

As existing tenants transfer into vacant Council properties, there is a need to repair, and the opportunity to improve and upgrade the properties, before they are re-let to new tenants.

Housing Portfolio Holder Councillor Syd Stavrou reported that following inviting tenders from six companies, Cabinet was being asked to appoint Graceland’s CMS LTD and Mears PLC. Cabinet approved the recommendations and were pleased to appoint both contactors as both have previously carried out work to empty properties for the Council to a high standard.

New phone system rings in changes

Written on . Posted in Buckhurst Hill, Business, Chigwell, Community, Council tax, Councillors, Emergencies, Energy efficiency, Epping, Housing, Housing repairs, Loughton, Media, Older people, Ongar, Our performance, Performance, Residents, Supporting business, Uncategorized, Waltham Abbey, Young people, Your area, Your community, Your council, Your environment, Your home, Your money

New phone connections saving Epping Forest District Council and its tax payers £12,000 a year are set to go live this weekend (17 February to 20 February).

Cllr Lion promoting EFDC's new phone connections

Out of hour’s services

Subject to go ahead, temporary emergency numbers will be used during the switch.

The council has planned the switch at the quietest time of the week to minimise service disruption.

During the switch the two emergency out of hours contact numbers (01992 564000 and 01992 564199 for housing) will temporarily change while the council works with BT.

To contact EFDC out of hours from 5pm on Friday 17 February to 9am on Monday 20 February please call:

  • Housing Repairs Emergency 0203 589 3012

  • Any other Emergency   0203 589 3013

Protecting services

Moving phone connections from an analogue to a digitally based internet system will:

  • Make an annual saving of £12,000
  • Makes it easier to move phone answering to other locations
  • Improve phone resilience
  • Protect vital services

There will be no difference in how residents contact the council via phone as all phone numbers will remain the same and there will be no increase any call charges.

Small changes making a big difference

Technology and Support Services Portfolio Holder Councillor Alan Lion said: “We are planning another 0% increase in Council Tax this year. This is the latest in a series of investments. From double glazing to LED lighting and solar panels it all adds up. Relatively small savings like our new connections to our phone system can play a large part in keeping Council Tax down at the end of the year.”

#OurDay the people behind your local services

Written on . Posted in Arts, Business, Chairman, Community, Councillors, Countrycare, Crime and safety, Environmental health, Epping, Food safety, Health, Housing, Housing repairs, Local business, Loughton, Media, Museum, Older people, Our activities, Our attractions, Our countryside, Out and about, Regulations, Residents, Supporting business, Waltham Abbey, Young people, Your area, Your community, Your council, Your environment, Your home

Tuesday 15 November 2016 is #OurDay. #OurDay is a yearly tweetathon for local government to show what it does in a typical day.

Here are just a few of the people behind your valued Epping Forest District Council services.

Karen & her lifewalkers set off from Clayton Hill on a mild autumn morning

View photos in a slideshow by clicking on a picture below and then click start slideshow

Helping the distirct ‘stay well this winter’

Written on . Posted in Arts, Buckhurst Hill, Chigwell, Community, Crime and safety, Epping, Health, Housing, Housing repairs, Older people, Ongar, Our activities, Our attractions, Out and about, Residents, Sports, Waltham Abbey, Your area, Your community, Your council, Your home

‘Stay well this winter’ events have been taking place across the district preparing residents for the colder months.

Stay well this winter

Health and wellbeing event

These free events in partnership with the West Essex Clinical Commissioning group include:

  • Advice on managing prescription medicines
  • Advice on where to access to help i.e. pharmacies, NHS Choices, GP, NHS111 or A&E
  • Informative talks from pharmacist, nurses and specialist health care advisors
  • Free health care checks
  • Free Lunch

The event also includes useful help and advice from:

  • Age UK
  • Care line
  • NHS falls prevention
  • The Alzheimer’s society
  • Community Agents
  • Trading Standards
  • NHS Nurses
  • East of England Ambulance
  • East od England Fire Service

The events conclude with some light entertainment from ‘Elvis’ and a goody bag.

View photos in a slideshow by clicking on a picture below and then click start slideshow

Know the steps you can take

So far ‘stay well this winter ‘has visited The Zinc Arts Centre in Ongar and The Limes Centre Chigwell.

One participant said ‘The talks were very informative and it was good to have a chance to speak to lots of professional in one place’

Karen Murray, EFDC Community Engagement said: ‘These events are a great opportunity for people to know the steps they can take to protect themselves, family and friends over the colder months and to have a bit of fun together whilst enjoying a performance from Elvis’.

Come and join us

The last ‘stay well this winter’ will take place:

  • Wednesday 16 November

  • 8 Station Road, Loughton IG10 4NX

Please note that the events run all day and include a free lunch.

Booking is required, please call to confirm a place.

  • 01992564226

Improving homes and lives with CARE

Written on . Posted in Buckhurst Hill, Chigwell, Community, Councillors, Crime and safety, Epping, Housing, Housing repairs, Loughton, Media, Older people, Ongar, Out and about, Private housing, Residents, Waltham Abbey, Your area, Your community, Your council, Your home

Are you over 60, disabled or on a low income? Do you need help to improve, repair or adapt your home?

If you answer yes to both our C.A.R.E. scheme may be able to help you.

Improving homes and lives with CARE

C.A.R.E. stands for Caring and Repairing in Epping Forest. It is a Home Improvement Agency run by Epping Forest District Council to provide both practical and technical help to people to remain at home in greater comfort, warmth and security.

What C.A.R.E. does

C.A.R.E. services include

  • Schemes available to provide home adaptations, improvements and repairs
  • Local authority funding and ways to pay for works
  • Handyperson service
  • Home visits and inspections of agreed works
  • Advice on the scale and cost of any necessary works
  • Help with choosing a reputable and reliable builder
  • Project management of agreed work
  • Help to complete forms for local authority funding

We also offer financial assistance and grants to home owners, private tenants and landlords

  • Disabled Facilities Grants – up to £30,000
  • Decent Homes Repayable Assistance – up to £10,000
  • Small Works Repayable Assistance – up to £3,000
  • Empty Homes Repayable Assistance – up to £10,000

Improving homes and lives

Housing Portfolio Holder Councillor Syd Stavrou said: “We want people to stay in their own homes for as long as they can, but sometimes as people get older they may need help to adapt their homes or to carry out repairs and maintenance.”

Caring and Repairing in Epping Forest is here to support you to stay in your home and provides practical help that makes a difference – improving homes and improving lives.”

Find out more

More  information can be found on our website at www.eppingforestdc.gov.uk/housing or you can contact us