Access a range of services over Christmas

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Our building may be closed from 5pm on Friday 22 December 2017 until 9am Tuesday 2 January 2018, but we are still providing a wide range of services by phone and online throughout the Christmas break.

Self serve online

Contact us

Non emergency

You can report missed bin collections, noise complaints, fly tipping, fraud, abandoned vehicles online

Emergency

If you need to report an emergency, please contact us on the below details.

  • Call 01992 564199 for housing related emergencies (loss of power, blockages, uncontainable leaks, if you are locked out of your home)
  • Call 01992 564000 for all other emergency enquiries

Your call will connect to the Mears support desk which will be manned 24/7 until the offices reopen on Tuesday 2 January 2018.

Social media

We will be able to assist you through the council’s social media accounts on Twitter and Facebook from 9am until 9pm every day throughout the Christmas period.

Pay for it

You are able to pay your council tax, rent, business rates and leasehold charges via the online payment portal and by phone 24/7.

  • Pay online
  • Pay by phone 01992 564600
  • The Debden Broadway cash office will close at 4:30pm on Friday 22 December 2017 and reopen 9am on Tuesday 2 January 2018
  • The payment kiosks in the civic offices, Epping will close at 4:40pm on Friday 22 December 2017 and reopen at 9am on Tuesday 2 January 2018
  • The payment kiosk in Waltham Abbey library is subject to Waltham Abbey library opening hours

Benefit payments revised dates

2 scheduled Benefit payments will be made earlier than usual over the Christmas period.

  • Payments due on 25 December 2017 will be made on Friday 22 December 2017
  • Payments due on 1 January 2018 will be made on Wednesday 27 December 2017

Please remember that the period until the next payment will be slightly longer because it will revert to the original schedule.

Apply for it

Apply for planning permission, building regulations, council housing, licensing, jobs applications and more online. Applications made throughout this time will be processed when the offices reopen on Tuesday 2 January 2018.

Waste and recycling

Revised collections

  • Collections due Tuesday 26 December 2017 will be collected on Wednesday 27 December 2017
  • Collections due Wednesday 27 December 2017 will be collected on Thursday 28 December 2017
  • Collections due Thursday 28 December 2017 will be collected on Friday 29 December 2017
  • Collections due Friday 29 December 2017 will be collected on Saturday 30 December 2017

Your usual collection dates will resume on Tuesday 2 January 2018.

Recycling REAL Christmas trees

Leave your real Christmas trees with your food and garden waste throughout January 2018.

Remove the pot, all decorations and if over 6ft, cut in half to ensure safe collection. We are unable to recycle your fake Christmas trees, so please leave us real trees only!

Special collections

Our special collections service will close at 5pm on Friday 22 December 2017 and will resume at 9am on 2 January 2018.

Lost or found dogs

If you have lost or found a dog within the area, please contact us on the below number. Calls are monitored and handled by the Waltham Forest dog team.

  • Call 07815 512833

Car parks

Free weekend parking in December! All of our car parks are free on weekends throughout December and bank holidays.

Epping Forest District Museum

Epping Forest District Museum is closed from 4pm on Friday 22 December 2017 and reopens 10am on Tuesday 2 January 2018.

Untaxed vehicles crackdown

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In a national drive to crack down on untaxed vehicles on public roads, Epping Forest District Council will be working in partnership with the DVLA from 1 August 2016.

Untaxed vehicles

Clamped or seized

With the assistance of the DVLA, Council officers will be able to check the road tax record of any vehicle. If the vehicle is not taxed, it will be either clamped or seized and taken to a DVLA contractors depot.

The owner could have to pay as much as £160 (plus storage costs) and will have to prove the vehicle has valid road tax before the vehicle can be reclaimed.

Delighted to be working in partnership

Epping Forest District Council’s Environment Portfolio holder, Councillor Will Breare-Hall said: ‘’I am delighted that the council is working in partnership with the DVLA. Untaxed vehicles are often difficult to trace, but with our help, the DVLA will broaden their ability to find the offenders and reduce the number of untaxed vehicles within our district.”

He continued: ‘’Untaxed vehicles contribute to congestion, take up valuable parking spaces and use resources paid for by others. Their drivers are more likely to commit traffic offences such as speeding, illegally parking and driving without insurance, which presents risks for other drivers. Untaxed vehicles are often abandoned and eventually become vandalised. Working alongside the DVLA will help to improve road conditions for our residents and other road users.’’