Access a range of services over Christmas

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Our building may be closed from 5pm on Friday 22 December 2017 until 9am Tuesday 2 January 2018, but we are still providing a wide range of services by phone and online throughout the Christmas break.

Self serve online

Contact us

Non emergency

You can report missed bin collections, noise complaints, fly tipping, fraud, abandoned vehicles online

Emergency

If you need to report an emergency, please contact us on the below details.

  • Call 01992 564199 for housing related emergencies (loss of power, blockages, uncontainable leaks, if you are locked out of your home)
  • Call 01992 564000 for all other emergency enquiries

Your call will connect to the Mears support desk which will be manned 24/7 until the offices reopen on Tuesday 2 January 2018.

Social media

We will be able to assist you through the council’s social media accounts on Twitter and Facebook from 9am until 9pm every day throughout the Christmas period.

Pay for it

You are able to pay your council tax, rent, business rates and leasehold charges via the online payment portal and by phone 24/7.

  • Pay online
  • Pay by phone 01992 564600
  • The Debden Broadway cash office will close at 4:30pm on Friday 22 December 2017 and reopen 9am on Tuesday 2 January 2018
  • The payment kiosks in the civic offices, Epping will close at 4:40pm on Friday 22 December 2017 and reopen at 9am on Tuesday 2 January 2018
  • The payment kiosk in Waltham Abbey library is subject to Waltham Abbey library opening hours

Benefit payments revised dates

2 scheduled Benefit payments will be made earlier than usual over the Christmas period.

  • Payments due on 25 December 2017 will be made on Friday 22 December 2017
  • Payments due on 1 January 2018 will be made on Wednesday 27 December 2017

Please remember that the period until the next payment will be slightly longer because it will revert to the original schedule.

Apply for it

Apply for planning permission, building regulations, council housing, licensing, jobs applications and more online. Applications made throughout this time will be processed when the offices reopen on Tuesday 2 January 2018.

Waste and recycling

Revised collections

  • Collections due Tuesday 26 December 2017 will be collected on Wednesday 27 December 2017
  • Collections due Wednesday 27 December 2017 will be collected on Thursday 28 December 2017
  • Collections due Thursday 28 December 2017 will be collected on Friday 29 December 2017
  • Collections due Friday 29 December 2017 will be collected on Saturday 30 December 2017

Your usual collection dates will resume on Tuesday 2 January 2018.

Recycling REAL Christmas trees

Leave your real Christmas trees with your food and garden waste throughout January 2018.

Remove the pot, all decorations and if over 6ft, cut in half to ensure safe collection. We are unable to recycle your fake Christmas trees, so please leave us real trees only!

Special collections

Our special collections service will close at 5pm on Friday 22 December 2017 and will resume at 9am on 2 January 2018.

Lost or found dogs

If you have lost or found a dog within the area, please contact us on the below number. Calls are monitored and handled by the Waltham Forest dog team.

  • Call 07815 512833

Car parks

Free weekend parking in December! All of our car parks are free on weekends throughout December and bank holidays.

Epping Forest District Museum

Epping Forest District Museum is closed from 4pm on Friday 22 December 2017 and reopens 10am on Tuesday 2 January 2018.

Remember, remember, stay safe on 5 November

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We want you to stay safe during this year’s bonfire night celebrations on 5 November. Bonfire night is also known as Guy Fawkes Night and firework night.

The Squadron fireworks and bonfire party 2016

Stay safe this bonfire night

The safest way to enjoy bonfire night is always at an organised event. The fireworks are bigger, better and always safer.

Come and join us at North Weald Airfield on 3 November 2017, for a spectacular evening of fireworks and fun! Tickets are available on the night.

Firework safety

If you do wish to enjoy the festivities at home or at friends make sure you understand firework safety.

Follow these top tips from the Essex Fire and Rescue service.

  • Only buy fireworks marked with the British Standard Kitemark BS7114
  • Don’t drink alcohol if setting off fireworks
  • Keep fireworks in a closed box and always follow the instructions carefully when using them
  • Light them at arm’s length using a taper and stand well back
  • Never go back to them once they are lit. Even if a firework hasn’t gone off, it could still explode
  • Never throw fireworks and never put them in your pocket
  • Respect your neighbours, don’t let off fireworks late at night and remember there are laws to follow
  • Take care with sparklers ,never give them to children under five. Even when they have gone out they are still hot so put sparklers in a bucket of water after use
  • Keep your pets indoors throughout the evening

Know the laws on fireworks and don’t set any off after 11pm. On 5 November, displays can continue until 12am and on certain occasions, such as New Year’s Eve, Diwali and Chinese New Year, fireworks can be set off until 1am.

Bonfire safety

If you are planning to have a bonfire make sure to:

  • Build your bonfire clear of buildings, garden sheds, fences and hedges
  • Never use flammable liquids to start a bonfire
  • Never burn dangerous items such as aerosol cans, paint tins, foam furniture or batteries
  • Don’t leave bonfires unattended
  • An adult should supervise it until it has burnt out
  • If it has to be left, damp it down with plenty of water
  • Always keep a bucket of water or a hosepipe nearby in case of fire

Stay safe and look out for other

“Bonfire night is always a busy time for our emergency services so wherever you are, remember to stay safe and look out for others” said Safer, greener and transport portfolio holder Councillor Sam Kane.

“Organised events are always the safest way to enjoy fireworks and North Weald Airfield is holding another fantastic event on Friday 3 November. There are many other organised events across the district, but if you do choose to have your celebrations at home, please follow the safety tips so that you and your family remember the night for all the right reasons.”

Consultation on airport expansion plans

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Stansted Airport is consulting residents on plans that could see passenger numbers grow from around 25 million to as many as 44 million a year. The airport is carrying out consultation before applying to Uttlesford District Council for permission to increase the number of flights by up to 11,000 per year.

 

Consultation

The airport has added an additional consultation day for residents of Harlow and Epping Forest District on:

  • Monday 24th July
  • 3pm to 7.30pm
  • Harlow Leisurezone, Second Avenue, Harlow, Essex, CM20 3DT

Stansted says it wants to gather the views of local residents and stakeholders to help shape final plans before submitting a planning application and is hosting a number of exhibition events.

Other consultation venues

  • Thursday 6th July 3pm until 8pm at Hatfield Heath Institute, 2A Broomfields, Hatfield Heath, CM22 7EH
  • Saturday 8th July 10am until 3pm at Foakes Hall, 47 Stortford Road, Great Dunmow, CM6 1DG
  • Monday 10th July 3pm until 7pm at St John’s Church Hall, Stansted Mountfitchet, CM24 8JP
  • Wednesday 12th July 3pm until 8pm at Braintree Town Hall, Fairfield Road, Braintree, CM7 3YG
  • Friday 14th July, 4pm until 8pm at the Silver Jubilee Hall, Dunmow Road, Takeley CM22 6QJ
  • Saturday 15th July 12pm until 4pm at Bolford Street Hall, Bolford Street, Thaxted, CM6 2PY
  • Monday 17th July 3pm until 8pm at the Town Hall, Market Square, Saffron Walden, CB10 1HR
  • Wednesday 19th July 3pm until 8pm at the Methodist Church, 34B South Street, Bishop’s Stortford, CM23 3AZ

Find out more and respond

Residents can find out more and submit their views

Report non-emergency crimes at council offices

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Epping Forest District Council have provided an online reporting point where people can report non-emergency crimes and minor traffic collisions to Essex Police.

Working in partnership with Essex Police

A computer terminal has been installed in the reception area in the civic offices, High Street, Epping, for members of the public to access Essex Police’s website and online reporting services.

Access to other reporting services

The terminal will also provide residents with access to our reporting services for issues such as fly tipping, noise nuisance, missed bin collections, benefit fraud and links to Essex County Council where highways issues can be reported. The front counters of both Epping and Loughton police stations closed to the public in April this year. Loughton remains an operational base.

Reassuring presence

Chief Inspector, Denise Morrissey said: ”We know people have an emotional attachment with their local police stations. They provide a reassuring, visible presence in the community.”

”However the reality is that many, including Epping, were greatly under-used by the public and we cannot afford to keep buildings open which are expensive to maintain at a time when we are having to make huge financial savings.”

”We also need to modernise the way in which the public can contact us. Many people prefer to report non-emergency collisions and crimes online and our new website allows this.”

”Thanks to our partners at Epping Forest District Council people can now walk into the council offices and use this computer terminal to access information about Essex Police and our online reporting services whilst going about their other daily business.”

”However we would still encourage people who need us in an emergency or who are in immediate danger to dial 999.”

Computer access point – a real bonus

Councillor Gary Waller, portfolio holder for Safer, Greener and Transport at Epping Forest District Council said: “Anyone with a home computer or smart phone can access the Essex Police website anywhere, but for the significant number of local residents still offline, or for those visiting the town who are away from their computer or device, the computer access point at Epping Forest District Council will be a real bonus.”

”Residents will be able to report non-emergency crimes whenever the offices are open. We are not the police and our office is not a police station, but I hope people will appreciate the ability to drop in and use our facilities when the need arises.”

Working with Essex Police

Convenient way to contact Essex Police

Roger Hirst, Police & Crime Commissioner for Essex said: ”I welcome the provision of this access point in the heart of the Epping community, and thank the district council for their close working with Essex Police.”

”I encourage everyone to report crime and anti-social behaviour to police and partner agencies. You can also use the terminal to report minor traffic collisions. I hope you find this facility in Epping’s civic offices provides a valuable and convenient additional means of contacting your police force.”

Online reporting point

Reception staff are trained to assist people who may need help using the computer terminal. The online reporting point will be available to the public during the civic offices opening hours

  • 9am to 5.15pm Monday to Thursday
  • 9am to 5pm on Friday
  • Closed on Saturday and Sunday