Technical issues with payment services

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Updated information 26 May 2017 – 1pm

The automated telephone payment service is now working again and all services are now working as normal.

Thank you for your patience and sorry for any inconvenience this has caused you.

Updated information 26 May 2017 – 10am

Great news! Card payment services are now available online and on-site.

We are still experiencing issues with our automated telephone payment service, so this is unavailable at present.

Our systems are being monitored closely by our supplier and we will continue to provide updates on our website as soon as they become available.

Thank you again for your continued patience, we are sorry for any inconvenience this has caused you.

Original message 25 May 2017 – 2pm

We are currently experiencing technical issues with our payment services.

Self serve online

We are unable to accept card payments

  • over the phone, including through our automated payment line
  • at our kiosks in Epping, Loughton Broadway, Limes centre Chigwell or Waltham Abbey Library
  • the online payment system

They’re working on it

Our supplier is working hard to resolve the issue as soon as possible and we will update the website as soon as service resumes.

Cash or cheque

If you need to make a payment, we are only able to accept cash or cheque payments at Civic offices in Epping High Street and at the Loughton Broadway office.

Thank you

Thank you for your patience at this time, we apologise for any inconvenience this has caused you.

Are you dementia friendly?

Written on . Posted in Buckhurst Hill, Chigwell, Community, Epping, Equalities, Health, Local business, Loughton, Older people, Ongar, Our activities, Our performance, Out and about, Performance, Residents, Supporting business, Waltham Abbey, Working with the council, Young people, Your area, Your community, Your council, Your environment, Your home

To help raise awareness for Dementia Awareness Week (14 – 20 May 2017), we are launching the first of our 8 dementia friends sessions on Tuesday 16 May at Waltham Abbey Library and we would like you to join us!

United against Dementia

Click on an image to begin the slideshow

Become a dementia friend

We are calling on local businesses, community groups and individuals to attend one of our events and become a dementia friend.

Small ways to help

Each session is focuses on learning more about what it is like to live with dementia, helping you understand the small ways you can help and make life easier for those living with dementia in your community.

Upcoming sessions

Each session lasts for an hour and will be provided at the following Essex County Council Libraries

  • 16 May 2017 Waltham Abbey library, 37 Sun St, Waltham Abbey, EN9 1EL 1:30pm – 2:30pm
  • 29 June 2017 Loughton library, Traps Hill, Loughton, IG10 1HD 10am – 11am
  • 4 July 2017 Epping library, St John’s Road, Epping, CM16 5DN 10am – 11am
  • 12 September 2017 Chigwell library, Hainault Rd, Chigwell, IG7 6QX 2pm – 3pm
  • 21 September 2017 Debden library, Epping Forest College, Borders Lane, Loughton, IG10 3SA 1:30pm – 2:30pm
  • 10 October 2017 Ongar library, The Pleasance, High St, Ongar, CM5 9AB 10am – 11am
  • 2 November 2017 Buckhurst Hill library, 165 Queen’s Rd, Buckhurst Hill, IG9 5AZ 12:30pm – 1:30pm
  • 7 December 2017 North Weald library, 138 High Rd, North Weald Bassett, Epping, CM16 6BZ 11am – 12pm

Get involved

Places are limited so please book to avoid disappointment.

Further information

Paths Unseen Sharing: Stories from the district

Written on . Posted in Arts, Buckhurst Hill, Chigwell, Community, Epping, Loughton, Museum, Older people, Ongar, Our activities, Our attractions, Out and about, Residents, Waltham Abbey, Young people, Your community

Visit Epping Forest District Museum for a poetry reading with a twist – featuring poems and stories about the Epping Forest district.

Paths Unseen stories event

Event

For one day only the museum’s community room will be transformed into woodland, the perfect setting for sharing poems and stories based on around the forest. You will also have the chance to see some new exhibition work before anyone else.

Local authors and writers will be reciting their work in short performances, compered by performance poet Keely Mills. Keely will also perform some of her own poems, written for the new exhibition Paths Unseen, which opens at the museum on Saturday 24 June 2017.

  • Where: Epping Forest District Museum, 39–41 Sun Street, Waltham Abbey, EN9 1EL
  • When: Saturday 6 May 2017
  • Time: 2pm to 4pm and 7pm to 9pm
  • Price: Free

If you’re a budding poet and want to get involved, or if you’re interested in local stories, book your place now.

Book your place now

Visit http://www.eppingforestdc.gov.uk/out-and-about/our-activities/bookings or call 01992 564226 (Monday to Friday from 10am to 4pm).

Paths Unseen

Paths Unseen is an Arts Council England funded project. 2 commissioned artists have been working with local groups and college students to create poems and illustrations, using stories from the Epping Forest district as inspiration.

All the work will be displayed at Epping Forest District Museum in the next temporary exhibition, opening Saturday 24 June to Saturday 30 September. There will also be a number for workshops, drop in sessions for adults and children and performances as part of the Paths Unseen festival.

Learn all about hedgehogs with Countrycare!

Written on . Posted in Buckhurst Hill, Chigwell, Community, Countrycare, Countryside and wildlife, Epping, Loughton, Ongar, Our activities, Our attractions, Our countryside, Out and about, Residents, Waltham Abbey, Young people, Your area, Your community, Your council, Your environment

Bring your children to a fun filled day with Countrycare, learning all about one of Britain’s most recognisable garden creatures, the hedgehog!

Hedgehog day

Explore a hedgehogs life

Join us to enjoy some hedgehog inspired games, learn how to make your garden more hedgehog friendly and what sorts of food will encourage them to pay you a visit.

Suitable for ages 4 – 11

Booking for this event is essential, so please book to avoid disappointment.

Further information

Join Lifewalks this #NationalWalkingMonth

Written on . Posted in Buckhurst Hill, Business, Chigwell, Community, Countrycare, Epping, Health, Loughton, Older people, Ongar, Our activities, Our countryside, Out and about, Residents, Waltham Abbey, Young people, Your area, Your community, Your council, Your environment, Your home

Looking to get fit, get out in the fresh air or make new friends? Perhaps walking is the answer!

Find out by joining our Lifewalks group this #NationalWalkingMonth and even better, get your first walk for free!

Life walks 2017 to 2018

Download brochure (PDF 3.68MB)

May is #NationalWalkingMonth

May 2017 is national walking month, so there has never been a better time to get into your walking boots and join us!

Everyone can do it

Walking is fun, cheap and a form of exercise everyone can do.

Every week we offer a choice of five group walks, led by specially trained staff and volunteers.

Reduce the risk

Walking 3 times a week can reduce your risk of

  • Having a stroke by up to 60%
  • Developing heart disease by up to 50%
  • Developing diabetes by up to 50%
  • Developing arthritis by up to 20%

All of the walks are around the local countryside and mostly on firm paths. Walks range from 0.8 miles – 3 miles and are graded A to E – A being easier terrain than those graded E.

Pay per walk

  • Just turn up!
  • £2 per walk (please bring exact money)
  • The walk leader will collect your fee when you arrive

Privilege Card

  • £30 for 6 months
  • £58 for a year
  • Go on all of the walks
  • Pay online
  • Pay over the phone 01992 564226
  • Allow 5 days for your privilege card to arrive

Walk and get social

We have three exciting new routes this year and several new social events for your diaries, including

  • Dawn chorus walk Sunday 7 may 2017
  • Lifewalks and Countrycare in Chipping Ongar Friday 23 June 2017
  • Moth and bat night Friday 11 August 2017
  • Fungi walk Saturday 21 October 2017
  • Walk, talk, guided tour and lunch in Waltham Abbey Monday 2 October 2017
  • Take your pic walks various dates
  • Lifewalks Christmas lunch Monday 11 December 2017

Please see the brochure (PDF 3.68MB) for further details about these events

Further information

  • 01992 564222
  • kmurray@eppingforestdc.gov.uk

Testimonials

  • ”I enjoy Lifewalks and believe they are keeping me alive and healthy” Sue
  • ”I do it to keep my type 2 diabetes at bay!” Joan
  • ”I find that walking improves my physical and mental wellbeing” Erica
  • ”Lifewalks are important to me for my health and fitness, but they’re also good fun! Nice places and nice people!” Helen
  • ”In the 40’s, 50’s we all walked to school, shops and stations…These days everything is against us getting very necessary exercise, Lifewalks are a very easy way of correcting this problem” David

Stay forever active

Written on . Posted in Arts, Buckhurst Hill, Chigwell, Community, Epping, Health, Loughton, Museum, Older people, Ongar, Our activities, Our attractions, Our countryside, Out and about, Residents, Sports, Sports centres and pools, Waltham Abbey, Young people, Your area, Your community, Your council, Your environment, Your home

If you want to get active, socialise and make new friends, join our Forever Active programme and discover a new you!

Forever Active 2017-18

The Forever Active programme welcomes everyone, with no restrictions on age, ability level or fitness.

The programme combines a variety of organised sport, day trips and other events to get you active and meeting new people.

Download a Forever Active brochure (PDF 4.99MB)

Forever fit

The NHS recommend taking part in aerobic and muscle strengthening activities to maintain and improve your health.

You can reduce the risk of slips, trips and falls by improving your balance and co-ordination through exercise, whilst improving the health risks associated with a sedentary lifestyle.

Activities we have on offer are

  • Cycling
  • Badminton
  • Walking football & netball
  • Keep fit
  • Bowls
  • Dance
  • Circuits
  • Walking with Lifewalks
  • Yoga
  • Running – couch to 5k
  • Table tennis
  • Pilates

Forever sociable

Social interaction is really important for your mental wellbeing too, so we have planned some exciting day trips to popular attractions giving you the perfect opportunity to meet new people and make new friends.

  • Bletchley Park, 24 May 2017, £28 per person
  • Chiltern Curios and a Royal Regatta Cruise along the river Thames, 30 June 2017, £41 per person
  • Margate and the Turner Contemporary gallery, 15 September 2017, £13 per person
  • Rockingham Castle, a Victorian Christmas with guided tour, 29 November 2017, £46.50 per person – includes a 2 course lunch & refreshments

Forever cultured

The Epping Forest District Museum in Waltham Abbey offers a wide range of activities throughout the year, as well as offering the opportunity to explore a rich local history through each of the museum’s collections.

  • Community space used by local groups
  • Six exhibition galleries
  • Talks, tours and behind the scenes visits
  • Volunteering opportunities
  • Gift shop

Sports and day trips contact

Museum Contact

May half term activities

Written on . Posted in Arts, Buckhurst Hill, Chigwell, Community, Epping, Health, Local business, Loughton, Ongar, Our activities, Our attractions, Our countryside, Out and about, Playschemes, Residents, Sports, Waltham Abbey, Young people, Your area, Your community, Your council, Your environment

We have all sorts of fun activities for the kids this May half term holiday, from arts and crafts to sports and play! Book now to avoid disappointment!

May half term activities

BOOK ONLINE

Epping forest multi sports days

Come and join our experienced coaches for a day of exciting activities. We have a sport for everyone, from tennis to American football, with some games and competitions thrown in for good measure!

Suitable for ages 5 – 14

Date 1: Tuesday 30 May 2017

Where: Loughton Cricket Club, The Uplands, Loughton, IG10 1NQ

Cost: £16

Time: 9:15am – 15:30pm

 

Date 2: Thursday 1 June 2017

Where: Epping Upper Clapton RFC, Thornwood, Epping, CM16 6NL

Cost: £16

Time: 9:15am – 15:30pm

 

Play in the forest

Play in the forest is all about playing games and having fun. Come and join us bug hunting, shelter building and get creative with some woodland arts and crafts.

There is no need to book for this activity, so drop by at any time between 10am – 12pm.

Suitable for all ages

Date: Friday 2 June 2017

Time: 10am – 12pm

Where: High Beach, opposite the visitors centre, Loughton, IG10 4AE

Cost: £3

 

Street basketball

Streetball is a quick, less formal version of basketball, which is aimed at showing off your skills.

Suitable for ages 7 – 14

Date: Friday 2 June 2017

Time: 2pm – 4pm

Where: Basketball courts, Roding Valley Recreation Ground, Roding Road, Loughton, IG10 3BS

Cost: £3

 

Go wild team, up-cycling workshop

Come along to our eco-friendly holiday activity and discover ingenious ways to reuse plastic bottles. Discover how to make a pencil case and plant pot!

Suitable for ages 6 – 11

Date: Wednesday 31 May 2017

Time: 10am – 12pm

Where: Communities training room, Epping forest District Council, 25 Hemnall Street, Epping, CM16 4LU

Cost: £4.50

 

Further information

BOOK ONLINE

Booking line: 01992 564226

Follow us: Twitter and Facebook

Countrycare wins an award

Written on . Posted in Buckhurst Hill, Chigwell, Community, Countrycare, Countryside and wildlife, Epping, Loughton, Older people, Ongar, Our attractions, Our countryside, Out and about, Residents, Waltham Abbey, Young people, Your area, Your community, Your environment

On Monday 20 March 2017, Epping Forest Countrycare was presented with the North Weald Parish Council group award at the council’s annual parish assembly, in recognition for their work at Weald Common and Thornwood Common.

Countrycare

Work over many years

The award, presented by Cyril Hawkins chairman of the Parish Council, was in acknowledgement of the work Countrycare have carried out for the council over many years.

Nature reserves to enjoy

Countrycare are responsible for keeping our local nature areas accessible for local residents to enjoy, with work being carried out on public footpaths and maintaining the growth of wildflowers.

Some of the maintenance work they have done at the two nature reserves includes;

  • Hedge laying
  • Grass cutting/raking
  • Installing and repairing footbridges and steps
  • Encouraging the growth of wildflowers
  • Construction and maintenance of fences, gates, benches, compost bins, footpaths and ponds

Visit our beautiful reserves

Countrycare maintain 9 nature reserves across the district. You can visit and enjoy these at any time of the year!

Weald common North Weald

Thornwood common North Weald

Chigwell Row wood Chigwell

Church Lane flood meadow North Weald

Home mead Loughton

Linder’s field Buckhurst Hill

Nazeing triangle Nazeing

Roding Valley meadows Chigwell, Buckhurst Hill and Loughton

Roughtalley’s wood North Weald

Need help getting active?

Written on . Posted in Buckhurst Hill, Chigwell, Community, Epping, Health, Loughton, Older people, Ongar, Our activities, Our attractions, Our countryside, Our performance, Out and about, Residents, Sports, Sports centres and pools, Waltham Abbey, Young people, Your area, Your community, Your environment, Your home

If you want to increase your activity and fitness, meet new friends and stay motivated, our new Active Living programme is for you! Sign up to receive one to one motivational support for a whole year and up to 6 months of free activities.

Active living cyclingHelp at every step

We know that getting active can be difficult, so we are here to help you every step of the way!

Personal action plan

Our team of professional and friendly staff will help you set a personal plan of action, which will make it simple for you to find ways to fit physical activity into your daily life.

Support and advice

We will support you with free advice and assistance whenever you need it, to help you stick to your plan and achieve your goals with activities such as walking, cycling and Pilates.

Get active

  • Contact the Active Living team on 01992 564567 or speak to your GP about a referral
  • Book an appointment to discuss support, a personal action plan & find a local Active Living group
  • Visit your local Active Living group, meet new friends, get lifestyle & nutrition advice
  • Meet your champion who will support you with your new activities & introduce you to others
  • Get support from your specialist who will look at your progress & plan for the coming months
  • Free activities for 3 months after 12 weeks of attending group

Contact

If you are interested in becoming more active and you

  • Do less than 30 minutes of physical activity per week
  • Are aged over 16
  • Live in the Epping Forest district

Contact our friendly team to book an appointment.

Call 01992 564561

Email csreception@eppingforestdc.gov.uk

Want to move to a smaller council home?

Written on . Posted in Buckhurst Hill, Chigwell, Community, Epping, Grants, Housing, Loughton, Media, Older people, Ongar, Out and about, Residents, Waltham Abbey, Your area, Your community, Your council, Your home, Your money

If you want to move to a smaller council home, our downsizing scheme is designed to help tenants move to a home with fewer bedrooms.

Do you want to move to a smaller council home?

Downsizing scheme

If you are an under-occupier living in a council home that has more bedrooms than you need, or you want help moving to a home that’s easier to maintain, our downsizing scheme can help.

This scheme has all sorts of incentives to help you

  • Removal costs and practical help to move
  • Cash incentives for each bedroom you give up
  • Help with decoration costs

Who is eligible

  • Council tenants
  • Housing association tenants (downsizing incentive payment does not apply)
  • You must be living in a property with 1 or more bedrooms and want to move into either general needs or sheltered accommodation
  • Tenants with rent arrears will be considered but the arrears will be deducted from your incentive payment

What are the benefits

  • Downsizers will be prioritised for a move to an area of your choice
  • You will get £1,000 for each bedroom you give up (up to £4,000)
  • You will get help with removal costs (£500)
  • Your heating and gas charges may be greatly reduced if you move into a smaller home
  • Your rent could be lower
  • Practical help with changing your doctor, contacting utility companies, and more

How to apply

Contact our Rehousing Support Officer. Terms and conditions will apply.

Find out more