Residents who receive housing benefit from us will no longer receive a BACS schedule each time we make a payment to them. We currently send these out every 2 weeks.
Housing benefit recipients will receive an initial notification letter explaining how much they are entitled to and how it has been calculated. Payments will continue but they will only be sent a notification letter when there is a change in circumstances or the amount paid.
If you’re concerned about whether you have received a payment, please check your bank statement first.
Contact the benefits team
- Call 01992 564157 (surnames A-L) or call 01992 564156 (surnames M-Z)
- Email Benefits@eppingforestdc.gov.uk
- In person at the civic offices in Epping or the Limes Centre in Chigwell (Wednesdays only)
Full contact details at How to contact the benefits team.