New repairs mobile app for council tenants

Written on . Posted in Community, Housing, Housing repairs, Media, Residents, Your area, Your community, Your council, Your home

Request your next repair with My Epping Forest Repairs – a mobile phone app for council tenants only.

Housing repairs

Request a repair

Request a repair, anytime, anywhere!

This app is only for tenants who pay their rent to Epping Forest District Council.

  • The app intuitively guides you through requesting a repair
  • Report new repairs, or view repairs you previously requested
  • Take photos of the fault you are reporting and send them to us using your smart phone app
  • Choose from a range of repairs options, then choose an appointment that suits you

View photos in a slideshow by clicking on a picture below and then click start slideshow.

Operated through our partnership with Mears, you can use the app to request repairs and book an appointment – quickly and easily – from your smart phone.

The app will register the repair request directly into the repairs system then it will be picked up by our Housing Repairs Service planners, in the same way as other repairs reported by phone or email. The system cleverly asks you to upload a photo of the repair, giving us a clearer idea of what to expect when we get to your property.

Download now

Mears have developed this service on our behalf, as a service enhancement linked to their contract as our Repairs Management Contractor.