Our electricity network is built to be resilient but extreme weather such as Storm Doris can damage overhead power lines resulting in some customers losing their electricity supply.
UK Power Networks
Where this happens UK Power Networks work to restore power as quickly and safely as possible, and have organised for additional staff in their contact centre and more engineers on the ground to be available to help customers whose electricity supply might be affected by the predicted weather.
Anyone experiencing a power cut should
- Call 105 to report power cuts and damage to the electricity network
- Visit www.ukpowernetworks.co.uk for the latest update
- Visit www.ukpowernetworks.co.uk/powercut and type in their postcode to view our live power cut map
- Tweet @ukpowernetworks to report a power cuts or to receive updates
Priority service register
UK Power Networks has a Priority Service Register for customers who may be more vulnerable and require extra assistance in a power cut. Find out more information at ukpowernetworks.co.uk/priority.
We advise people to stay clear of power lines and report damaged power lines immediately by calling 105 – free to call from a landline or a mobile phone. If they see electricity lines that are down or causing significant risk to the public they should call 999.
Preparing for a power cut
Below is some additional advice on how you can prepare for a power cut
- Keep our freephone number handy
- See the website for some useful videos offering you advice during a power cut
- Keep spare batteries for radios and torches – local radio stations often broadcast helpful information
- Keep an old-fashioned corded phone which you can plug in, as cordless phones won’t work in the event of a power cut
- Take care if using candles, tea-lights and other naked flames
- Keep fridges and freezers closed, with a blanket over as they will stay cold for many hours
- Switch off all your electrical equipment, except one light which will let you know when the power comes back on
- Remember the street lights may also be off so take care if you go out
- Look out for elderly neighbours and other vulnerable people; please consider taking them round a flask of hot water or hot food