There are signs of improvement in services provided by Whipps Cross Hospital. Part of the Barts Health NHS Trust, the hospital has been in special measures following poor Care Quality Commission (CQC) inspections. A presentation to the Overview and Scrutiny Committee of Epping Forest District Council following the latest CQC inspections in May suggest the hospital has improved from ‘inadequate’ to ‘overall requires improvement’. However, as one first-hand account of patient care at the end of the presentation demonstrated, there is still some way to go.
- Dr Heather Noble – Medical Director, Whipps Cross Hospital
- Alan Gurney – Managing Director, Whipps Cross Hospital
Signs of improvement at hospital trust
Alan Gurney, Managing Director said that any further CQC inspections today would see more improvements. However, he added that the condition of operating theatres was still a cause for concern. Investment in theatre refurbishments is scheduled for next year.
The CQC has seen an increase in the quality of the working environment and culture of the hospital. Bullying was previously identified as a major issue with high turnover of staff and heavy reliance on agency support. Significant improvements have been made in these areas. The hospital is also old. Many of its buildings pre-date the creation of the NHS. Investment is needed in new buildings.
Dr Heather Noble assured Councillor Steven Neville that issues around radiation exposure to staff had been resolved. Councillor David Stallan received assurances that Alan Gurney had no plans to relocate Whipps Cross, although the hospital is on a large site and could potentially operate from a smaller footprint.
Councillor Roger Baldwin asked about bed-blocking and capacity. Alan Gurney used the phrase ‘delayed discharge’ for which he had 11 cases at that moment. He assured councillors that he was working with partners to reduce discharge delays. No bed spaces had been closed this year and Mr Gurney considered it to be a lesser challenge than some other issues facing the hospital.
Councillors Mitchell and Sartin received further information in response to questions about bullying. Councillor Chambers explored the depth of hospital planning for the winter. Alan Gurney confirmed additional investment in building work and weekend cover arrangements to enhance winter cover. There is also additional ‘step-down’ coverage and coordination with partners in the ambulance service and care homes. The staff flu vaccination campaign is part of steps to prepare staff for the winter season.
Councillor David Wixley followed up on the issues of bullying and culture. Councillor Nigel Bedford focused on staff retention and reusing the defunct nursing home for other purposes. Alan Gurney provided assurance that recruitment and retention improvements are ongoing. He also felt that the site had plenty of capacity for development including accommodation for staff.
Responding to Councillor Gagan Mohindra, Dr Noble said that the Council could provide support by communicating the message about the need for redevelopment of outdated buildings.
Developing staffs careers
Dr Noble emphasised that managers as such ‘were not bad’ after Alan Gurney described how Whipps Cross was focusing on continual recruitment of nurses and a requirement for more doctors.
Dr Noble said that further work was needed in developing career and employment links with local schools and colleges. Responding to Councillor Holly Whitbread, she described good examples of work in Newham which could be adopted for Whipps Cross.
Mortuary facilities are old and in need of replacement but Dr Noble assured Councillor Bedford that the dignity of the deceased and care for the bereaved was a high priority.
Responding to Councillor Baldwin, Alan Gurney said that it would be wrong to say the use of Private Finance Initiative funding (PFI) was not an option but he added that there was no appetite for it.
Dementia care is also a priority. Responding to Councillor Aniket Patel, Dr Noble outlined some of the programmes including Dementia Friends and creating clinical areas more dementia ‘friendly’. Alan Gurney added that with the focus on older patients, dementia care was critical.
Councillor Mary Sartin, chairman of Overview and Scrutiny thanked Mr Gurney and Dr Noble, concluding questions with reference to the caring and compassionate approach of staff recognised in the latest CQC report.
Learning from the past
Mr Gurney and Dr Noble were invited to stay at the end of their presentation questions for a statement by a local resident. Janis Crowder gave an emotional account of her mother’s poor experience as a patient of Whipps Cross last year. Accepting improvements have since been made, Ms Crowder felt it was important to explain to hospital managers the difficulties and inadequacies of her mother’s care.
A copy of the CQC report summary is available within the Overview and Scrutiny agenda.
Transport for London 9 January 2018
Transport for London managers have agreed to attend the meeting of Overview and Scrutiny Committee to discuss various public transport issues in January. Essex County Council is also to be invited to attend the Neighbourhoods Select Committee to discuss County bus services.
Epping Forest College 27 February 2018
Committee councillors also noted the scheduled attendance of the Principal of Epping Forest College at the meeting of Overview and Scrutiny on 27 February 2018.