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Housing services for older people

Privacy Notice - housing

What is GDPR?

The General Data Protection Regulation (GDPR) is a new law that replaces the existing Data Protection Act. As of 25 May 2018 the GDPR comes into force and sets out requirements for how organisations need to handle personal data.

Your rights

Everyone now has greater rights in respect of the personal data that organisations hold about them.  Your rights include: -

  • Right of access - You are legally allowed to view your data.
  • Right to be information - You have the right to know what, how, where and for how long your data is used.
  • Right to rectification - Your have the right to amend any errors in the data held, or to choose to have the data erased.
  • Right to restrict processing - You have the right to stop data being used for certain purposes.
  • Right to data portability - Your have the right to move a copy of the data elsewhere.
  • Rights to object - You have the right to complain about how your data is being used.
  • You also have rights relating to automated decision making and profiling.

Privacy Notice

The information that you have provided will be held by the Council, will only be accessed by authorised persons and used in accordance and for the purposes set out in the associated Privacy Notice and we will not use it for any other purpose (unless you have given your consent, or this is otherwise required or permitted by law).  The privacy notice sets out:

  • the identity and contact details of the data controller
  • what personal data we collect about you
  • why we collect this information and how it will be used
  • the legal basis for processing this data
  • details of any transfer to third countries and safeguards in place
  • how long we will keep this data for
  • your rights as an individual you can exercise in relation to this data
  • how to make a complaint in the event you are unhappy about the way the data is processed by EFDC.

Our privacy notices are listed below, please click on the relevant link.  A hard copy is available upon request by way of email to dataprotection@eppingforestdc.gov.uk


The Epping Forest District Council (EFDC) Communities Directorate is dependent on its records in order to provide a high quality service to residents of the District and discarding data too soon would is likely to disadvantage those we serve.  Conversely keeping data for too long may lead to the information becoming out of date and that this outdated information will be used in error and as time passes it becomes increasingly more difficult to ensure that information held is accurate.  In addition to this the data must still be held securely and responding to subject access requests is naturally more difficult if we hold more data than required and by definition if we hold personal data held for longer than necessary it is likely to be held excessive.

A copy of our Retention Schedule is available upon request via email to dataprotection@eppingforestdc.gov.uk

Privacy Notices

Additional information can be accessed via our Data Protection Page.

Residents Associations

Tenants and Leaseholders Panel

Meetings: 12 September 2018
Venue:  Civic Office, Committee Room 2
Time:  6:30pm

Sheltered Housing Forum

Chair: TBC





Thursday 4th October 2018

Leonard Davis House, Kiln Road, North Weald, CM16 6BS


Thursday 6th December 2018  

Buckhurst Court, IG9 6BD Festive Forum

 Leaseholders Forum

Chair:  Trevor Johnson
Secretary:  To be confirmed (EFDC)
Meetings:  TBC
Venue:  Committee room 2
Time:  7:pm


Oakwood Hill Residents Association

Chair:  Brenton Wait
Secretary:  Tracey Watts
Treasurer: Carol Stone
Meetings: Held bi-monthly - 26 September
Time:  7pm
Facebook:  Oakwood Hill Estate Residents Association

Debden Tenant Panel

Chair: Wyn Marshall (Interim)
Secretary: To be confirmed
Treasurer: To be confirmed
Meetings: TBC


Shelley Residents Association

Chair:  Clive Sharp
Secretary: Nicola Yates
Minute Taker: Alison Whiting
Meetings: 9 October 2018 Venue: 
Ongar Primary School, Milton Crescent CM5 0FF (formerly Shelley School)
Time: 6:30pm
Facebook:  Shelley Residents Association

Willingale and surrounding villages

Chair: TBC
Secretary: TBC
Meetings: 28 August 2018
Time: 7pm
Venue: Willingale Village Hall, The Street, in Willingale Ongar CM5 0SN



Waltham Abbey

Romeland Residents Association

Chair:  Jason Longhurst
Secretary:  Vincent Wackett
Treasurer:  Len Stuart
Meetings:   AGM 13/08/18, 22/10/18, 17/12/18 (Memorial and Christmas meeting)
Venue:  The Crown Public House, Romeland, Waltham Abbey
Time:  7pm 
Facebook: Romelands Resident Association

Roundhills Residents Association

Chair: TBC
Secretary: Phil Penhey
Treasurer: TBC
Meetings: To be confirmed

Ninefields Residents Meeting

Chair: TBC
Secretary: TBC
Treasurer: TBC
Meetings: 27 September TBC
Venue: Hillhouse School, (Church Hall), Waltham Abbey, EN9 3EL
Information: please contact the Tenants Participation 
Tel: 01992 564524
Email: involvetenants@eppingforestdc.gov.uk


Limes Farm Residents Association

Chair: Kay Morrison
Vice Chair: Kate Hammond
Secretary/Treasurer: TBC
Meetings: AGM 5/09/2018, 04/12/2018
Time: 7pm
Venue: Limes Community Hall, main hall, Chigwell IG7 5LP
Email: limesfarmra@gmail.com
Twitter: limesfarmra


Sheltered Housing Forum

The Sheltered Housing Forum is made up of tenants who live in the council’s sheltered housing schemes throughout the district. They meet five times each year in lounges at various sheltered schemes. Guest speakers attend the forum to talk about subjects of interest to the group, and members are consulted on a wide range of issues affecting tenants living in our sheltered housing. Transport is arranged for people who can't get themselves to a meeting, and there is an annual Christmas social.

Further details of meetings scheduled can be found on the Residents Associations page.


 Housing News - Tenant Newsletter

We want to keep you informed

Every Housing News newsletter includes information about our activities, plans and performance. We hope you find each issue useful and interesting.

The law in respect of personal data is changing and so to continue to communicate with you we need your consent. We would like to inform you each time a new edition of Housing News is published. If you would like us to stay in touch then please click on the subscribe button below and enter your contact details. Your data will be kept secure, only used for this purpose and will not be sold or shared with third parties for marketing purposes.

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Housing News


Other publications you may find interesting

We welcome your comments on the content of these newsletters at housinginfo@eppingforestdc.gov.uk



Tenants Handbook

The Tenants Handbook tells you about the housing services that we provide and should answer most of your questions - whether you want to know about rent payments, repairs or any other housing matter. Along with your Tenancy Agreement, it also gives you the information you need about your tenancy conditions. 

Click here, or on the on the image below, to download the whole handbook. Or select a chapter heading: 

     Section one - Information on the Housing Service

     Section two - Rents, benefits and housing management

     Section three - Tenancy information

     Section four - Repairs and improvements to your home

     Section five - Buying your home from the Council

     Section six - Off-street parking and garages

     Section seven - Housing appeals, complaints and homelessness reviews

     Section eight - Useful contact information


Please contact your Housing Management Officer if you have a question that is not answered in the handbook. If you have any other queries, or suggestions, about the handbook contact housinginfo@eppingforestdc.gov.uk


Other information leaflets:


Contact usContact us

Name:Older Peoples Services (Housing)
Telephone: 01992 564368
Email: shelteredhome@eppingforestdc.gov.uk

Or you can write to us at:
Older People’s Services, Epping Forest District Council, 2 Parsonage Court, Rectory Lane,  Loughton, Essex IG10 2BB


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