The second webinar gave attendees the chance to hear about how the council is supporting residents on subjects such as hoarding, housing fraud, and domestic abuse.
View the webinar
Here is another chance to watch April’s housing service webinar.
The second webinar from Epping Forest District Council’s housing team was held on Friday 30 April and gave attendees the chance to hear about how the council is supporting residents on subjects such as hoarding, housing fraud, and domestic abuse. Residents also heard about customer services projects and were able to ask questions.
Attendees heard about the partnership work the council is doing with Essex County Council’s social care team to help residents deal with hoarding disorder and the effects it can have on people.
Corporate Fraud Team Manager, Martin Crowe, gave information about the laws around housing fraud and how you can report your concerns to the council.
Attendees also heard about the improvements the Council has been making to its customer service experience including using ‘Digital Buddies’ to help residents gain confidence when using various technology.
If you would like more information on Digital Buddies, contact our customer service team.
Training opportunity to empower the community
During lockdown reports of domestic abuse have increased. Senior Crime and Anti-Social Behaviour Officer, Melissa Faux gave an update on the new legislations around domestic abuse, spoke of the different resources available to report incidents and where to get advice and support. She also spoke about the J9 Domestic Abuse Initiative training, which is open to everybody and aims to empower those who participate with new skills and knowledge to help survivors of domestic abuse.
The J9 Domestic Abuse Initiative aims to raise awareness of domestic abuse and help survivors access support safely by training professionals and members of the community to recognise domestic abuse and how to respond to survivors.
For more information or to book training
Regular webinars are planned to take place quarterly, with the next one planned for late July, to enable the Council to engage with residents and listen to their thoughts and concerns.
Register your interest to attend the next webinar
Keep up to date with future housing events by following the Resident Involvement Facebook page.
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