Reopening your hospitality business
Step 2 COVID-19 roadmap 2021
- No earlier than 12 April
- At least 5 weeks after Step 1
- GOV.UK guidance – Find out what you can and cannot do
- Roadmap out of lockdown
The reopening up hospitality businesses is reliant on the NHS Test and Trace App being used to minimise transmission of the COVID virus.
- Display the official NHS QR code poster. Official NHS QR posters can be generated online
- Ask every customer or visitor aged 16 and over to check in to your venue or provide their contact details. This can be done quickly and easily using the NHS COVID-19 app to scan in the NHS QR code poster
- Have a system in place to ensure that you can collect information from your customers and visitors who do not have a smartphone or do not want to use the NHS COVID-19 app. You must keep this data for 21 days and provide it to NHS Test and Trace, if it is requested. Check what data you need to collect and how it should be managed
- Take reasonable steps to refuse entry to those who refuse to check in or provide contact details
Many businesses that take bookings already have systems for recording this information – including restaurants and pubs. These existing systems may be an effective means of collecting contact details.
Any business that is found not to be compliant with these requirements will be subject to financial penalties. It is vital that you comply with these requirements to help keep people safe, and to keep businesses open. Find out more about the NHS Test and Trace requirements.
Businesses operating a service where food and drink is not for consumption on the premises are not required to comply with these requirements.