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We’re asking residents to help us improve our online services. Our digital strategy consultation is open to all residents and customers.
Society is going through a period of profound change. Smartphones, computers and digital devices have transformed lives. Almost anything can now be done online. While big companies like Amazon and Google grab the headlines, the adoption of technology has also proceeded at pace in the public sector.
There are many different factors driving the change including faster and more efficient services delivered at lower cost to Council Tax payers. Climate change has played a part as the council reduces traffic congestion and its carbon footprint.
Digital strategy consultation
We need your help to understand why residents and customers prefer some communication channels to others. The consultation asks why customers might struggle or choose not to use online services. What are the blockers, and how to clear obstacles.
The main consultation takes the form of a short online survey. Residents can also request a paper copy for return by post.
- Phone 01992 564000
- Post – Digital Strategy C/O Epping Forest District Council, Civic Offices, High Street, Epping, Essex CM16 4BZ
The consultation closes on 10 March.
Survey and focus groups
There may also be an opportunity to take part in a focus group. Let us know if you want to join our digital strategy focus group.
Do you need help with getting online?
We are not taking away traditional forms of contact. Our staff are still available when residents need to talk – on the phone, face to face or through the post.
Not everyone has adopted or adapted to the new technology at the same speed. Any local resident who is struggling to use a digital device at home during the pandemic, can request a home visit and support from the Voluntary Action Epping Forest Community Responder team:
- Email communityhub@vaef.org.uk
- Call 01992 910 701
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