We are experiencing a high number of calls to our customer contact centre regarding flooding.
Please use the following guidance to get you to the right area for help as quickly as possible.
- If the flooding is from a raised manhole cover please contact Thames Water on 0800 3169800
- If the flooding is from a road gulley drain or storm drain please contact Essex County Council on 0345 6037631
- If your house is flooding please call our customer contact centre on 01992 564000 and an operator will respond to your call as quickly as possible, please accept our apologies for any delay in answering your call due to very high call volumes
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