Most of us have periods in our lives when times are tough, maybe when we have a young family, need support in caring for an elderly relative, have money worries or are just finding it hard to cope.
It’s not always easy to know where to go for advice and support, but a new service called FRONTLINE can help.
Epping Forest Frontline is a community project to help residents and frontline workers quickly find advice on subjects such as:
- Older people
- Mental health
- Disability and sensory impairment
Local people can check out the information themselves and contact the relevant organisation to request a call back to discuss their particular issues, and Council staff can refer residents to the services best able to support them.
Improving people’s knowledge
Frontline is a large community project where organisations and services combine to improve people’s knowledge and access to local services. Frontline in west Essex is funded by Essex County Council and the NHS’s West Essex Clinical Commissioning Group.
Frontline monitors all referrals and chases services that receive referrals to make sure each individual enquirer receives a response.
“This is yet another service we have taken on board to build a stronger community for our residents,” said Cllr Nigel Bedford, Portfolio Holder for community services.
“We will be kept up to date on all referrals made by us as a Council. We are starting small initially with just the Contact Centre making referrals but we will roll it out service by service across the rest of the Council in due course.
“We are working hard to identify as many local health and wellbeing services as possible in and around our district so if you feel something is missing or you can’t find a service you need – please get in touch via webchat or email at firstname.lastname@example.org.”