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We are undertaking a housing stock condition survey of a large proportion of our properties. This includes inspections of both inside and outside of your home.
We sent letters to the homes involved explaining what our contractor Ridge is doing, but due to postal strikes some residents haven’t received the letter before surveyors turn up.
Your safety is extremely important to us
Councillor Holly Whitbread, Cabinet Member for housing said:
We want to reassure residents that this is a legitimate survey being carried out on behalf of Epping Forest District Council to help understand whether works may be required to maintain the standards of our council-owned homes.
If you are not at home when a surveyor calls, they will leave a card asking you to make an appointment.
I understand you may feel concerned about letting people into your home and want to reassure you that your safety is extremely important to us.
If you have any concerns at all please check the validity of the caller with our contact centre on 01992 564000 or call Ridge direct on FREEPHONE 0800 086 2743.
Housing stock condition survey
A condition survey is a visual inspection of the fixtures and fittings, such as kitchens, bathrooms, roofs, windows, doors etc.
Make an appointment
Ridge surveyors will be visiting homes in the district normally Monday to Friday between 8am and 6pm. The survey should take no more than 30 minutes and will include an inspection inside and outside, some photographs will be taken.
If you’d like to make an appointment contact Ridge direct:
- Call FREEPHONE 0800 086 2743
- Email survey@ridge.co.uk
Leave your name, address and contact number. A surveyor will ring back to book a convenient appointment.
Contractor identification
Ridge Surveyors will all be carrying:
- A Ridge photo identification card
- Logoed workwear
- A letter of authority from Epping Forest District Council
If you have any questions or concerns email survey@ridge.co.uk.
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