How to complain

We are always keen to find ways of improving our housing services. Your comments and complaints can help us put things right if they go wrong.

If you are dissatisfied about the standard of service, actions or lack of action by us, our staff, or those acting on our behalf, please get in touch.

Alternatively you can write to us at:

• Complaints Officer, Contact Centre, Civic Offices, High Street, Epping, Essex CM16 4BZ.

We have a two-stage Complaints Policy which can be downloaded from our website.

You also have the right to access the Housing Ombudsman Service, not only at the point of completing our complaints process. The Housing Ombudsman Service can assist you throughout the life of a complaint.

• Email www.housing-ombudsman.org.uk
• Call 0300 111 3000.