Epping Forest District Council (EFDC) is excited to announce the launch of its tenant satisfaction measures (TSM’s) survey; giving you the opportunity to share your thoughts on how it is doing.
Telephone survey
From now until the end of March 2025, EFDC will be conducting a telephone survey with a sample of its tenants.
To ensure the survey is conducted effectively and accurately, EFDC has partnered with Acuity Research & Practice Ltd. With their extensive experience in surveying tenant satisfaction, they will begin making calls on the Council’s behalf starting from Monday 21 October 2024.
Another wave of the survey will take place in February/March 2025. Acuity aims to reach over 1,000 tenants in total.
Acuity will only call between 9am-8pm on weekdays and 10am-6pm on Saturdays, the number will display as 01992 920011.
Resident satisfaction
Your response will help EFDC gauge your satisfaction with your home and its services. Acuity and Epping Forest District Council will not share your personal information with other organisations. All answers given will be treated as confidential.
The survey ensures EFDC is complying with the Regulator of Social Housing requirements. It will also provide the Council with valuable insights for comparison with previous surveys.
The results of last year’s tenant satisfaction survey can be found on our website:
The results published allow you to:
- See how well EFDC is performing as a social housing landlord
- Ensure that EFDC is providing and maintaining good quality homes
- Understand how valued tenants feel about EFDC as their landlord
- Identify which landlords excel in looking after homes and residents
To learn more about the Regulator of Social Housing and tenant satisfaction measures, please visit the Tenant Satisfaction Measures Standard on GOV.UK (www.gov.uk).
Well-informed decisions
Cllr Nigel Bedford, Portfolio Holder for Housing and HGGT said:
We are eager to hear your thoughts about your home, your neighbourhood, and the services we offer. Your feedback is essential for us to enhance our services and make well-informed decisions moving forward.
For more information, please contact the Housing Strategy Team on:
- Email housingstrategy@eppingforestdc.gov.uk
- Call 01992 564596
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