We are excited to announce the second wave of our tenant satisfaction survey; giving you the opportunity to share your thoughts on how it is doing.
To ensure the survey is conducted effectively and accurately, we have partnered with Acuity Research & Practice Ltd. With their extensive experience in surveying tenant satisfaction, they will begin making calls on the Council’s behalf starting from Thursday 1 February 2024.
Acuity will only call between 9am-8pm on weekdays and 10am-6pm on Saturdays, the number will display as 01992 905307.
Your response will help us gauge your satisfaction with your home and its services. Acuity and Epping Forest District Council will not share your personal information with other organisations. All answers given will be treated as confidential.
The survey ensures EFDC is complying with the Regulator of Social Housing requirements. It will also provide the Council with valuable insights for comparison with previous surveys.
When the results are published next year, you will be able to:
- See how well EFDC is performing as a social housing landlord.
- Ensure that EFDC is providing and maintaining good quality homes.
- Identify which landlords excel in looking after homes and residents.
- Understand how valued tenants feel about EFDC as their landlord.
To learn more about the Regulator of Social Housing and tenant satisfaction measures, visit the
Decisions for the future
Cllr Holly Whitbread, Portfolio Holder for Housing and Strategic Health Partnerships said:
We want to hear your opinions on your home, your neighbourhood, and the services we provide. Your feedback will play a crucial role in helping us to improve our services and make informed decisions for the future.
A big thank you to the residents who took part in the first wave of the survey in August last year. The results from the survey will be published in the regular Housing update later in the year.
Together, we can shape the future of EFDC and create a community that meets your needs and expectations.”
For more information, please contact the Housing Strategy Team at
- Email email@example.com
- Call 01992 564596
Keep up to date
Keep in touch with our latest news, service updates and reports.