Housing Benefit Overpayments
Overpayments can happen if we pay you more than you are entitled to. They usually happen if:
- You don’t tell us about a change in your circumstances
- You claimed with incorrect or incomplete information
- We have made an error
When you have been overpaid Housing Benefit we will write to you and tell you why you have been overpaid and include an invoice for the amount to be paid back.
How to pay back an Overpayment
There are several ways you can pay back an overpayment.
- Telephone: 01992 564600
Using our 24-hour automated payment line and follow the instructions for Housing Benefit Overpayments.
- By payment kiosk situated at
EFDC civic offices
Waltham abbey library
Debden Broadway office
If you cannot make the payment in full, call our Overpayment Department discuss a payment arrangement
- Telephone: 01992 564293