Waste and recycling services provided under contract by Biffa.
The further the crews walk, the longer it takes to collect your waste. Position waste as close to the road as you safely can. Point bin handles in the direction of the road. One bin only takes a second to spin around but our crews collect around 1,700 bins in a single round.
You and your neighbours could save your collection crew an hour or more by carefully placing your bins where they are most accessible.
Weight and storage
Please consider the welfare of your refuse crew. Don’t bury heavy waste at the bottom of your bin.
Refuse collection is hard manual work. Our crews are prone to injury. We have seen piles of recycling bags stacked higher than a man’s head. Bending, over-reaching, and lifting from height are all common causes of injury and time off work.
Time off work leads to delayed and missed collections.
Cardboard and polystyrene
Help us to speed up the collection of cardboard for recycling. Remove any contents from cardboard boxes and fold them flat. Cardboard acts as a sponge, adding weight and mess. Bag it properly to keep it dry and clean for collection.
Polystyrene packing cannot be recycled. Separate it from cardboard and put it in your black residual waste bin.
Help us to speed up the collection.
Food waste and disease
Rats, foxes and cats should never be interested in dry recycling sacks. If you rinse all the food from cartons, tins and containers, there is nothing to attract them. Unrinsed food containers quickly attract vermin. Weil’s disease, also known as Leptospirosis, is carried by animals. It is common in rats and can be caught by anyone in contact with rat urine.
Please help to protect our crews from disease by keeping your dry recycling clean.
Even with smaller refuse trucks for narrow roads, it can be a struggle or sometimes impossible to get by badly parked cars.
Please leave enough room for your refuse crews to collect your waste.
On the road
Refuse collection can be a dangerous occupation. Please be patient in your car. Help our vehicles through traffic.
Please be patient and give our crews plenty of time and space.
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