Waltham Abbey Outreach

Waltham Abbey Outreach is an in-person one-stop shop for residents to access a wide range of services for help and advice.

How it works

The hub is open every Tuesday from 9.30am to 12.30pm.

It is at Waltham Abbey Leisure Centre:

• Address and map – Waltham Abbey Leisure Centre, 19 Hill House, Waltham Abbey, EN9 3EL

Services at Waltham Abbey Outreach

Citizens Advice Epping Forest District

Citizens Advice offers free, impartial, confidential advice online, over the phone, and in person. The issues they cover include energy and issuing of Foodbank vouchers,  housing, immigration, work, benefits, debt and money, family and consumer. They have specialist advisers covering employment, benefits and debt problems and can refer to other specialist services if they are unable to advise on the presenting problem.

Citizens Advice will be offering initial conversations with people who come to the Hub. An appointment would be scheduled if further help is required.

Contact Citizens Advice Epping Forest District:

• For general advice call 0808 278 7855
• Visit the Citizens Advice website

The Department for Work and Pensions

The Department for Work and Pensions (DWP) attend the 2nd, 3rd and 4th Tuesday in the month. They are responsible for welfare, pensions and child maintenance policy.

To contact DWP:

• Email westessex.dea@dwp.gov.uk
• Visit the GOV.UK website

Epping Forest District Council services

Revenue and Benefits – get advice and support with claiming housing benefit, Council Tax support, disabled relief, single person’s discounts, issuing of foodbank vouchers.

Contact us:

• Call 01992 564000
• Fill in a general enquiry form

Essex Partnership University NHS Foundation Trust (EPUT)

EPUT provides the following service at the Outreach.

1. Community mental health services will provide triage, assessment and treatment for individuals with mental health needs in the community.

For the Community mental health service contact:

• Call 01279 967200
• Email mhaas@nhs.net
• Visit the EPUT website

For the Employ-Ability initiative contact

• Employ-Ability website 

IPS Lead Employment Specialist

• Email s.witty@nhs.net
• Call 07827 885925

Retention Lead Specialist

• Email patrick.sullivan@nhs.net
• Call 07827 885924