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More than 30 new refuse freighters, street sweepers and other vehicles hit the streets last week as Epping Forest District Council launched its new refuse and recycling collection company Terra Verde Services (TVS).
Departing from their base in North Weald Airfield, TVS’s first week of service saw the refuse team collect 125,146 bins, with only 96 missed collections – a clearance rating of 99.92%.
TVS depot
The current base of operations at the airfield is a temporary facility that includes office space with ICT equipment, welfare facilities for staff, vehicle parking for the waste fleet, vehicle maintenance facility and storage. The temporary office facilities and interim maintenance facility will be used while the main construction work on their office is carried out.
Very promising start
Dave Ward, Interim Managing Director of TVS, has reported a very promising start to the new contract. There were practically no technical glitches, any significant missed collections or additional calls to the Council’s Customer Services Contact Centre.
The TUPE transferred staff attended induction training in October to be ready for the launch. They practiced driving the brand-new refuse freighters, learning how to use technical equipment and received their new TVS uniforms.
Reliable and improved service
Councillor Ray Balcombe, Cabinet Member for Contracts Delivery said:
I am really pleased to see the launch last week has gone so well.
Waste and recycling collection is a vital service. The launch of TVS gives control back to the council for such an important provision so we can deliver a reliable and improved service. I hope it will continue to be a service the council and its residents can be proud of.
Officers across the council have worked very hard to make the launch of TVS a success. I thank them all for their dedication and commitment.
Images of new vehicles
Click on image to view full-size.
Further information
The day your waste is collected has not changed. Residents are reminded to place their bin on their property boundary by 6:30am on collection days.
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