Main content
We’re warning residents to be aware of new scams and remind themselves of what to do if you have been contacted by a scammer.
Fake direct debit email
A resident recently received an email claiming to be from a high street bank saying a new direct debit had been set up. This was not the case. The message looked real but it was a fake message known as phishing. Criminals use fake messages to get you to click on links in their scam email to give away sensitive information such as bank details.
The resident was suspicious of the email and reported it to us immediately.
What to do with a suspicious message
If a message makes you suspicious:
- Stop – don’t click on, or use any numbers or addresses in the message
- Contact the organisation directly – go online and use the details on their official website
- Report the suspicious email to Action Fraud
Be vigilant and report fraudulent attempts
Councillor Sam Kane, responsible for Customer & Corporate Support Services said:
Anyone can fall victim to a scam. Criminals are becoming increasingly sophisticated in their attempts to take advantage of people and many of these scams look legitimate on first impression. Please be vigilant and report any fraudulent attempts immediately.
If you have fallen victim to this type of scam, report it to Action Fraud. It is also essential to contact us and get help if the scam relates to payments to the council.
You can report a scam to Action Fraud by calling 0300 123 2040 or use the online fraud reporting tool at https://www.actionfraud.police.uk. Reporting a phishing or scam email can help track down and stop scammers and prevent other people from being scammed.
Keep up to date
Keep in touch with our latest news, service updates and reports.