Make an insurance claim against us

You can claim against us for damage or injury you believe we have caused to you or your property. This will not automatically entitle you to compensation for damage or injuries.

What you can claim for

You can claim against us for personal injury or damage to your property if you believe we have been at fault in law. This includes issues such as:

• Personal injury when visiting our premises (including our land)
• Damage to your property caused by one of our vehicles
• Damage to your property from tree roots emanating from a council owned tree

Your claim will only be successful if you can prove that we were at fault.

What you can’t claim for

We are not responsible for repairing and maintaining public roads and public footpaths. You should contact Essex County Council for incidents such as:

• Injury or damage caused by potholes in the road
• Injury occurring from trips on highway land

How to make a claim

Advice for solicitors

Solicitors can make a claim via the claims portal. Email insurance@eppingforestdc.gov.uk for a claims portal ID.

You will need to provide a brief summary of relevant facts This includes a description of what occurred and evidence of the exact location of your client’s claim along with your claim notification form (CNF). We will decide if this is a matter for Epping Forest District Council or whether the claim needs to be redirected to another party.

Email insurance@eppingforestdc.gov.uk if the matter involves a letter of claim.

Advice for the public

If you are not legally represented and wish to make a claim in person yourself, read the making a claim section below and contact us with as much information as possible. Email insurance@eppingforestdc.gov.uk with your claim details.

Before you make a claim

Although something unfortunate may have happened any injury or damage as a result of an incident doesn’t give you an automatic right to compensation.

For a claim to be successful negligence and / or breach of statutory duty (fault against the council) has to be proven in law.

You should think carefully before making a claim. The cost of processing unsuccessful claims is a drain on council depleted resources.

Making a claim

To make a claim you will need to provide the following information:

• Your name
• Your contact details with address including post code, telephone number and email address
• The exact time and date of the incident or accident
• Information of nature of injuries and / or damage to property
• Explanation of how the incident or accident occurred
• Details of how the damage or injury was caused
• A maximum of 2 photographs of the site showing the defect or item that has caused the damage
• Location plan (if relevant) showing landmarks such as street lamps, sign posts or other large objects
• Details of why you feel the council have been negligent

Following receipt of your notification of a new claim we will acknowledge receipt and seek further information from you if required. All claims will be passed to our insurers who will deal directly with yourself.