Skip to main content
Epping Forest District Council logo image
  • Home
    • Activities and events
    • Benefits
    • Business
    • Business rates
    • Community
    • Council Tax
    • Crime and safety
    • Elections and voting
    • Environment
    • Housing
    • Jobs and careers
    • Leisure
    • Licensing
    • Local Plan
    • Parking and travel
    • Planning and building
    • Recycling and rubbish
    • Your council
  • Contact us
  • News

Housing

Breadcrumbs

  1. Home /
  2. Housing /
  3. Council housing /
  4. Housing management
  • How to complain
  • Tenant handbook
  • Resident involvement
  • Types of tenancy
  • Housing management
  • Adapting your council home
  • Decorating and improvements to your council home
  • Planned maintenance works
  • Damp and mould in council homes
  • Our housing service standards
  • Pet ownership in council homes

Housing management

Our Housing Management team cover all tenancy issues including:

  • Rent arrears
  • Estate management
  • Tenancy changes

Rent issues

Our Income Recovery team deals with council property rent issues, including rent arrears. To contact them:

  • Call 01992 564545
  • Email incomerecovery@eppingforestdc.gov.uk
Read: Housing rents policy 2020 (pdf 227KB)

Tenancy, estate and land issues

Our Tenancy and Estates team deals with tenancy issues, and issues related to estates and land acquired or held under Housing Act powers. If you are a sheltered housing tenant, you will need to contact our Older Peoples Services team – you will find their contact details in section 8 of the tenant handbook (pdf 1MB).

Contact the Tenancy and Estates team for issues relating to:

  • Estate inspections
  • Clearance of communal areas following fire risk assessments
  • Estate enhancements
  • The use or misuse of the council’s housing land
  • Tenancy sustainment
  • Tenancy breaches
  • Tenancy succession
  • Tenancy audits
  • Joint tenancy applications
  • Changes to tenancies

Contact the Tenancy and Estates team:

  • Call 01992 564780
  • Email tenancyandestates@eppingforestdc.gov.uk
  • Visit the Limes Centre, Limes Avenue, Chigwell IG7 5LP

Reporting a council tenant

  • Report anti-social behaviour regarding a council tenant
  • Report noise nuisance regarding a council tenant

More information

  • GOV.UK – How to lease
  • LEASE – Free information and guidance about residential leasehold and park homes law
  • Accessibility
  • Cookies
  • Freedom of information
  • Open data
  • Privacy
  • Site map
  • Activities and events
  • Benefits
  • Business
  • Business rates
  • Community
  • Council Tax
  • Crime and safety
  • Elections and voting
  • Environment
  • Housing
  • Jobs and careers
  • Leisure
  • Licensing
  • Local Plan
  • Parking and travel
  • Planning and building
  • Recycling and rubbish
  • Your council
  • Follow us on facebook
  • Follow us on twitter
  • Follow us on instagram
  • Follow us on youtube
Epping Forest District Council logo image
Epping Forest District Council
Civic Offices
323 High Street
Epping CM16 4BZ
Contact us Members portal
© Epping Forest District Council 2025
Find out about your new blue-lidded recycling bin here
+