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Council housing
Housing management
Our Housing Management Team cover all tenancy issues including:
- Rent arrears
- Estate management
- Tenancy changes
Housing Rents policy
Rent issues
The Income Recovery Team deals with council property rent issues, including rent arrears.
To contact them:
- Call 01992 564545
- Email incomerecovery@eppingforestdc.gov.uk
Estate and land issues
The Estate and Land Team deals with issues which relate to estates and land acquired / held under Housing Act powers. However, if you are a sheltered housing tenant you will need to contact our Older Peoples Services Team (you will find the contact details in section 8 of the tenant handbook).
Contact this team for issues relating to:
- Estate inspections
- Clearance of communal areas following fire risk assessments
- Estate enhancements
- The use or misuse of the council’s housing land
To contact them:
- Call 01992 564186
- Email estateandland@eppingforestdc.gov.uk
Tenancy issues
The Neighbourhoods Team deals with issues relating to:
- Tenancy sustainment
- Tenancy breaches
- Tenancy succession
- Tenancy audits
- Joint tenancy applications
- Changes to tenancies
To contact them:
- Call 01992 564000
- Email neighbourhoods@eppingforestdc.gov.uk
- Visit the Limes Centre, Limes Avenue, Chigwell IG7 5LP
To report anti-social behaviour regarding a council tenant use our report anti-social behaviour online form.
To report noise nuisance regarding a council tenant use our report a noise problem online form.