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Housing

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  4. Planned maintenance works
  • How to complain
  • Tenant handbook
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  • Types of tenancy
  • Housing management
  • Adapting your council home
  • Decorating and improvements to your council home
  • Planned maintenance works
  • Damp and mould in council homes
  • Our housing service standards
  • Pet ownership in council homes

Planned maintenance works

As well as carrying out day-to-day repairs, we have an ongoing programme where we plan maintenance and improvement work in advance for groups of properties.

Planned maintenance programme

Our planned maintenance programme and includes work such as:

  • Installing central heating
  • Installing double glazing
  • Kitchen improvements
  • Rewiring
  • Re-roofing
  • Annual service of gas heating appliances
  • Installing and maintaining smoke alarms
  • Major structural repairs

Each year we consult with members of our Tenants and Leaseholders Panel who agree the improvements that we put forward for inclusion in future programmes.

We are committed to improving the condition of our properties, but we have limited money and need to give high priority to some work, so it is inevitable that some homes will benefit from improvements before others.

Once the work is finished, we send a customer satisfaction survey to each property included in any contract so that you can tell us what you think of the work.

Disturbance during major works

In some circumstances, we may need to carry out major structural repairs to your home that cannot be carried out with you living there. If this is the case, we will find suitable alternative temporary accommodation for you, provide you with advice and support and we will be able to help you with the cost of this move.

For more information contact our Housing Assets team:

  • Email propertyassets@eppingforestdc.gov.uk

More information

  • GOV.UK – How to lease
  • LEASE – Free information and guidance about residential leasehold and park homes law
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Epping Forest District Council
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323 High Street
Epping CM16 4BZ
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