Our Housing Service Standards

We have a set of service standards in place so you know what to expect from us when you use any of our housing services. These standards were designed with tenants and are reviewed every year.

Our service standards

We have the following categories of standards

• General housing standards (6)
• Tenant involvement and empowerment standards (11)
• Homelessness standards (4)
• Housing Register and allocations standards (7)
• Tenancy and neighbourhood standards (16)
• Home repairs and maintenance standards (15)
• Disabled adaptations standards (3)
• Sheltered housing and Careline standards (14)
• Right to Buy standards (4)
• Leasehold services standards (6)
• Private sector standards (7)

Our performance

We continually monitor how we are performing against these standards. And every year we report:

• How we have performed
• Actions we are going to take to further improve our services

Help us to improve our services

If you want to know more about getting involved and working with us to monitor and improve our services, please contact Tenant Participation.