Tenant participation

Tenant satisfaction survey

From August 2023 to the end of March 2024, EFDC will be conducting a telephone survey with a sample of tenants and lessees.

Acuity Research & Practice Ltd will be conducting the survey on behalf of EFDC and will begin making calls on the council’s behalf starting from Monday 14 August 2023.

Another wave of the survey will take place in February and March 2024.

Acuity will only call between 9am and 8pm on weekdays and 10am and 6pm on Saturdays, the number will display as 01273 093939.

Responses will help to gauge satisfaction rating with homes and services. Acuity and Epping Forest District Council will not share your personal information with other organisations. All answers given will be treated as confidential.

The survey ensures EFDC is complying with the Regulator of Social Housing requirements. To learn more about the Regulator of Social Housing and tenant satisfaction measures, visit the

• Tenant Satisfaction Measures Standard on GOV.UK

For more information contact the Housing Strategy Team by:

• Email housingstrategy@eppingforestdc.gov.uk
• Call 01992 564596

What is tenant participation?

Tenant participation is a way for you to help shape the housing services you receive. We value your views and opinions and always welcome new tenants and leaseholders who want to get involved.

There are many ways you can get involved, whether it be attending meetings or completing surveys.

By getting involved you will:

• Have a real say in the way the housing services, such as repairs, estate improvements and service quality are delivered
• Help your council make decisions that affect the services you receive
• Work together with other tenants to inform us about issues that affect you
• Always know what is happening in your area
• Help to improve the quality of life for everyone in your area
• Help to attract outside funding for projects in your area

What’s available for you to get involved in?

• The Tenant and Leaseholders Panel
• Residents Associations
• The Sheltered Housing Forum
• Various focus groups, polls, mystery shopping tasks and much more

Is there a Residents Group already set up in your area?

There are new groups starting all the time.

To find out if there is a Residents Group in your area please contact our Tenant Participation Officer

• Email getinvolved@eppingforestdc.gov.uk
• Call 07801 597204 or 01992 564524

What if there is nothing in your area yet?

If you would like to start your own Residents Association or group we would be delighted to support you. We will help you to set up a group, will be on-hand to provide advice and can even help you to access funding.

For more information please read our regular Tenants Voice page in our Housing News Tenant Newsletter.