Report a change or make an enquiry

Contact us only to:

  • Tell us your bill is wrong
  • Ask for a refund
  • Ask us to correct wrong information on your bill
  • Tell us about a payment that hasn’t appeared on your bill
  • Tell us about a change in exemptions or discounts
  • Make an appeal against your liability or a refused discount
  • General questions about Council Tax
Council Tax general enquiry form

Reporting a change in circumstances

To ensure that Council Tax bills are sent to the correct person(s) or company and that any discounts, exemptions, or premiums are awarded correctly, you must notify the council of any changes in circumstances within 21 days of the change occurring. This includes, but is not limited to, changes affecting entitlement to exemptions or discounts, or changes of address.

Notifications can be made by:

The information is requested in accordance with Part II of the Council Tax (Administration and Enforcement) Regulations 1992. Failure to comply with this request may result in a civil penalty of £70.00 being imposed under powers conferred by Schedule 3 of the Local Government Finance Act 1992.

You can also write to us by post to:

  • Council Tax, Civic Offices, 323 High Street, Epping CM16 4BZ

More information