Pay your Council Tax

There are many ways to pay your Council Tax bill.

Manage your account

Our online accounts are quick and easy to use, and enable you to:

• View your account
• Check payments and other transactions
• Sign up for Direct Debit

Direct Debit

Paying your Council Tax by Direct Debit is a quick, easy and secure way of paying your bill without the worry of not paying on time.

Online

To pay your Council Tax online by debit or credit card, you’ll need:

• Your Council Tax account number (this can be found on your bill)
• The postcode of the property you’re paying for

Phone

Call our 24 hour automated telephone payment service on 01992 564600 to pay your Council Tax by phone, you’ll need:

• Your Council Tax account number (this can be found on your bill)
• A debit or credit card

Bank transfer

To pay your Council Tax by Bank Giro Credit, Standing Order or BACs transfer use the following details:

• Sort Code 60-07-39 (Nat West Bank)
• Account number 56340001
• Account name Epping Forest District Council

You must include:

• Your name
• Your address
• Your Council Tax account number

In person

You can pay in person at our cash offices by cash, cheque or debit or credit card. There is a surcharge for credit card payments.

You will need your Council Tax account number at the time of payment.

• Civic Offices, High Street, Epping, CM16 4BZ
• Debden Broadway Housing Office, 63 The Broadway, Loughton, IG10 3SP 
• Payment kiosk in Waltham Abbey Library, 37 Sun Street, Waltham Abbey, EN9 1EL 

Click on the links to view the location on a map, find their opening hours and contact information.

Instalments

Your Council Tax bill is split into 10 monthly payments payable from April to January. You can change this to make it easier for you to manage. Your options are:

• 1 yearly payment in April
• 2 half-yearly payments in April and October
• 10 monthly payments payable on the 10th of the month from April to January
• 12 monthly payments payable on the 10th of every month. If you start payments during the year your instalments will be spread over the remaining months up to and including March

You can pay by instalments for the following ways of payment:

• Direct Debit
• Debit or credit card
• Cash
• Cheque

If you want to change your instalment plan contact the Council Tax office.

• Email counciltax@eppingforestdc.gov.uk

Reminder notice

A reminder has been issued because our records show that you have missed one or more of your payments.

What should I do next?

• Pay the outstanding amount
• Register and set up a Direct Debit

How can I avoid this happening again?

Make sure your instalments are paid by the date due or make future payments by Direct Debit.

What if I believe I have paid the sum due?

If you have paid the amount on the reminder, within the past few days, it is possible that your payment will have crossed in the post.  In this case, please ignore this notice and accept our apologies.

If you feel that you have made other payments, that are not accounted for on this notice, please notify to the Council Tax section and attach your payment receipts to:

• Email Counciltax@eppingforestdc.gov.uk

What if I have applied for Local Council Tax Support?

Until your support is granted, you must pay the instalments given with your bill.  If you receive benefit later, it will be taken away from the amount you owe.  You will receive a new bill, or a refund if you have overpaid. Any enquiries contact

• Email benefits@eppingforestdc.gov.uk 

Are there any other ways of reducing my bill?

Yes, there various discounts and exemptions which you may be able to claim.

A property may be exempt from Council Tax.  For the time the property is exempt, no Council Tax is charged.

• Find out more information on exemptions

If you are eligible you can get a discount on your Council Tax bill.  If your application is successful, we will revise your Council Tax bill and refund any overpaid amounts.

• Find out more information on discounts

Local Council Tax Support (LCTS) is provided to people on low incomes to help with their Council Tax bill.

• Find out more information on Local Council Tax Support (LCTS)

If you are suffering financial hardship you should seek debt advice from the Citizens Advice on

• Call 0300 330 2197
• Visit Citizens advice website    

What if I have appealed against my valuation banding?

If you have made an appeal which has not yet been heard, you must continue to pay the current level of Council tax. If your appeal is successful, we will refund any monies overpaid.

Contact the Listing officer about your appeal by:

• Visit GOV.uk website 
• Call 03000 501 501