Reminders and court summons
At the start of the Covid-19 crisis the council decided to stop recovery of outstanding council tax for a period of 3 months between April to the end of June. The Council has since re-issued new bills to enable new monthly instalments to be as low as possible within the current financial year.
It is important that instalments are maintained in accordance with your latest Council Tax bill. Formal reminder notices and commencing recovery action for any arrears are now being issued. It is important that payments starts up again by 13 August 2020 to avoid action being taken.
Urgent update 7 August
We’re sorry, we have made a mistake. All the reminder letters sent out for Council Tax arrears show an incorrect account number – the last digit of the 9 digit account number is not showing.
Please refer to your previous Council Tax bill for your complete 9 digit account number and use that when making a payment. We apologise for the inconvenience.
Change in circumstances
If you have a low income you can apply for Local Council Tax Support.
If you are experiencing financial difficulties due to loss of a job or reduced income you can make an application for Universal Credit.
If you have any concerns regarding your repayments contact us at:
Make a payment
Cash payments can be made at our payment kiosks located in Waltham Abbey library and Broadway Cash Office.
Please note the Broadway Cash Office is currently only open on Monday and Tuesday between 10am and 2pm
Council Tax recovery
Council Tax payments are due in monthly instalments. If payments are not kept up, recovery action will start.
Throughout the year if your Council Tax bill is not paid you will receive 3 reminders:
- 2 reminders
- 1 final reminder
Once you have received a final reminder you need to get in contact with us to make arrange arrangements to pay your bill.
If payments are still not made a summons will be issued and costs will be added to the account following a liability order through the magistrates court.
If the total Council Tax outstanding, including the additional charge shown on the court summons, is paid before the court hearing date, then there will be no further action.
Make an arrangement
If you cannot pay the full amount asked on the summons you can set up a special arrangement.
If you require further information:
If a payment arrangement is not made and the full amount is not paid the magistrates courts will issue a liability order allowing the full amount to be recovered which can include extra costs and the use of enforcement agents.
Enforcement agents or bailiffs are instructed to collect the debt outstanding where a liability order has been obtained through the magistrates court and all other efforts to collect the debt have failed.
Having trouble paying your bill
Anyone having difficulty paying their bill should contact us before the matter reaches the enforcement agent stage. Use of enforcement agents is a last resort and we always encourage payers to contact the council to discuss payment.