Pay your Council Tax

There are different ways to pay your Council Tax and options for spreading the cost.

Manage your account

Managing your account is quick and easy to use, you can:

  • View your account
  • Check payments and other transactions
  • Sign up for Direct Debit
Manage your Council Tax online

Paying your Council Tax

Paying your Council Tax by Direct Debit is a quick, easy and secure way of paying your bill without the worry of not paying on time.

Pay your Council Tax by Direct Debit

Pay your Council Tax online by debit or credit card. You will need:

  • Your Council Tax account number – this can be found on your bill
  • The postcode of the property you’re paying for

Pay your Council Tax online

Pay your Council Tax by phone. Call 01992 564600 – our 24-hour automated telephone payment service. You will need:

  • Your Council Tax account number – this can be found on your bill
  • A debit or credit card

Pay your Council Tax in cash using your AllPay card at any Post Office or PayPoint store in the district. Keep your receipts as they are your proof of payment.

Find your nearest Post Office

Find your nearest PayPoint store

To apply for an AllPay card, or if your card has been lost, stolen or damaged, call our contact centre on 01992 564000.

Paying by instalments

Your Council Tax bill is split into 10 monthly payments payable from April to January. You can change this to make it easier for you to manage and help you spread the costs. Your options are:

  • 1 payment in April
  • 2 payments in April and October
  • 10 payments from April to January payable on the 10th of the month
  • 12 payments payable on the 10th of every month. If you start payments during the year your instalments will be spread over the remaining months up to and including March

You can pay in instalments by:

  • Direct Debit
  • Debit or credit card
  • Cash
  • AllPay card
  • Cheque

To change your instalment plan contact the Council Tax office – email counciltax@eppingforestdc.gov.uk.

Reminder notice

A reminder notice is issued because our records show you have missed one or more of your payments.

Pay the outstanding amount

Register and set up a Direct Debit

Make sure your instalments are paid by the date due or make future payments by Direct Debit.

If you have paid the amount on the reminder, within the past few days, your payment may have crossed in the post. In this case, please ignore the reminder notice.

If you have made payments that are not accounted for on the reminder notice, email Counciltax@eppingforestdc.gov.uk and attach the missing payment receipts.

Until your Local Council Tax Support is granted, you must pay the instalments on your bill.

If you receive the benefit later, it will be taken away from the amount you owe and you will receive a new bill, or a refund if you have overpaid.

For any enquiries email benefits@eppingforestdc.gov.uk.

Yes, there are discounts and exemptions you may be able to claim.

Discounts

You may be eligible to get a discount on your Council Tax bill such as a single persons discount (SPD). If your application is successful, we will revise your Council Tax bill and refund any overpaid amounts.

Find information on discounts

Exemptions

A property may be exempt from Council Tax. For the time the property is exempt, no Council Tax is charged.

Find information on exemptions

Local Council Tax Support

People on low incomes can get help with their Council Tax bill with Local Council Tax Support (LCTS).

Find information on Local Council Tax Support (LCTS)

Get debt advice

If you are suffering financial hardship you should seek debt advice from Citizens Advice:

If you have made an appeal which has not yet been heard, you must continue to pay the current level of Council Tax. If your appeal is successful, we will refund any monies overpaid.

Contact the listing officer about your appeal by:

More information