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Backdated benefits
Published on 25 October 2018Backdated benefits
We usually pay Housing Benefit and Council Tax support from the Monday after we get your claim but in some circumstances we can pay from an earlier date. (more…)
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Second home discount
Published on 9 October 2018Second home discount
A second home is defined as not a main home, but is furnished.
The discount for a second home is 5%, meaning that those liable for paying the Council Tax must pay 95% of the full charge. Where second homes are related to a person’s job a 50% discount may apply.
When applying you will be asked to attach relevant documents and information. (more…)
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Annexes occupied by a dependent relative
Published on 13 March 2020Annexes occupied by a dependent relative
Occupied exemption class W
A property which is part of another property (such as an annexe) that is occupied by a relative of the home owner. They must be over 65, severely mentally impaired or disabled to be exempt for Council Tax.
Without the full information and all supporting documents we will not be able to award the exemption. (more…)
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Discount for occupied annexe
Published on 13 March 2020Discount for occupied annexe
You can get a 50% Council Tax discount on an annexe which is lived in by a family member. The discount is not based on occupation or furniture but on use of the annexe by the resident of the main building or occupation by a family member.
The discount doesn’t apply if a non-family member occupies an annexe. (more…)
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Gambling Act
Published on 11 December 2018Gambling Act
The Gambling Act covers the licensing of premises for various uses including:
- Betting offices
- Adult gaming centres
- Bingo clubs
- Gaming machines
- Temporary use notices
- Lottery applications
Gambling statement of licensing principles review
Under the Gambling Act 2005, (more…)
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How we can help you
Published on 27 November 2018Helping you find new accommodation
How we can help you
Rough sleeping and homeless emergencies
How we can help you
Criteria to be met to be considered as homeless or threatened with homelessness. (more…)
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Leaseholders responsibilities and standards
Published on 22 November 2018Communal repair/grants and financial assistance for leaseholders
Responsibilities and standards
Extend your lease and buy the freehold
Tenants and leaseholders panel
Leaseholders responsibilities and standards
Our service standards
We aim to: (more…)
- Provide you with a detailed breakdown of your estimated annual service charge at least 4 weeks before the beginning of the financial year
- Provide you with a detailed breakdown of your actual annual service charge within 6 months after the end of the financial year
- If you fall into arrears with your actual service charge,
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Leaseholders
Published on 13 November 2018(more…)
your leasehold charges, extend your lease and sell your leasehold property.
More information
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Tell us if things change
Published on 25 October 2018Tell us if things change
When claiming Housing Benefit you must tell us about any changes that happen to you or the people living with you, (more…)
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General enquiry form
Published on 6 January 2021General enquiry form
Contact us only to: (more…)
- Tell us your benefit or council tax support is wrong
- Request a reconsideration of your award
- Tell us to correct information on your claim
- Tell us about a benefit payment problem
- Ask a general question about benefit or council tax support
Other enquires